Sales Executive – Cisco Ecosystem, AI Knowledge & Service Automation

eGain Corporation; San Francisco (CA); Remote; USD 120,000 - 190,000; Full time

Job summary

eGain is seeking a Sales Executive to drive direct sales into Cisco OEM installed bases, expanding eGain’s AI Knowledge relationships within enterprise contact centers. This is a hunting role with a warm start, requiring deep Cisco ecosystem experience and a proven track record in enterprise software sales.

Remote, US-based position with a focus on building a structured outbound motion, prospecting, and closing net-new or expansion business across defined accounts.

Qualifications

• 5–10 years of quota-carrying enterprise software or contact center sales experience.
• Direct Cisco ecosystem selling experience at Cisco or major VAR/SI partners.
• Proven track record of prospecting and closing net-new or expansion business in defined accounts.

Responsibilities

• Sell into Cisco OEM installed base and build outbound motion.
• Develop and manage pipeline from outreach to close.
• Identify contact center leaders and position ROI of AI Knowledge.
• Collaborate with Cisco alliance team and partners; maintain forecasts.

Skills

Quota-carrying sales

Cisco ecosystem experience

Consultative selling

Forecasting & pipeline

Tools

CRM software

Job description

Location: Remote, US

Experience: 5 to 10 Years

eGain (NASDAQ: EGAN) is the global leader in AI knowledge management platforms for enterprise customer engagement. Trusted by the world’s most customer-centric companies, eGain’s platform combines the power of generative AI with structured, curated enterprise knowledge to deliver accurate, consistent, and compliant answers across every customer touchpoint.

eGain has a long-standing OEM partnership with Cisco, embedding our chat and email management products inside worldwide deployments of Cisco’s enterprise contact center platform. That installed base is a built-in, high-intent market: these are enterprises that have already trusted Cisco’s contact center for their operations and, through the OEM relationship, already run eGain technology under the hood.

The Opportunity

We’re hiring a Sales Executive to go direct into this Cisco contact center customer base and extend this OEM presence with an eGain branded AI Knowledge relationship, driving service automation and agent assist, powered by trusted knowledge from eGain. This is a hunting role with a warm start: the technical foothold exists, and the job is to build and grow the commercial relationship.

What You Will Do

• Sell into eGain’s Cisco OEM installed base and build a systematic outbound motion into those accounts.
• Build and manage a pipeline from first outreach through discovery, solution positioning, business case, procurement, and close.
• Identify contact center leaders (CX, service operations, IT) at these enterprises and position AI Knowledge as the layer that effortlessly enhances their existing Cisco environment, driving self-service deflection, agent assist, and faster resolution.
• Develop and pitch value narratives that quantify the ROI of AI-driven service automation and agent assist (deflection rates, handle time, first-contact resolution, CSAT).

Partner & Alliance Engagement

• Partner closely with eGain’s Cisco alliance team, solution consultants, and customer success to design account plans and land expansion deals inside existing Cisco relationships.
• Represent eGain at Cisco partner and field events, and build relationships with Cisco account teams and channel partners (e.g., CDW, WWT) who influence these accounts.
• Maintain accurate forecasting and pipeline hygiene in the CRM, and report on territory coverage and account penetration.

What You Bring

Required Experience

• 5-10 years of quota-carrying enterprise software or contact center technology sales experience.
• Direct experience selling within the Cisco ecosystem, either at Cisco itself (contact center / collaboration business unit) or at a major Cisco VAR/SI partner, with working knowledge of how Cisco contact center deals get sourced, structured, and closed.
• A track record of prospecting and closing net-new or expansion business within a defined account base, not just managing inbound demand.
• Comfort selling to both business buyers (CX, operations) and technical buyers (IT, contact center architecture).
• Strong consultative selling skills, able to build a business case grounded in operational metrics, not just product features.

Preferred Experience

• Familiarity with AI/knowledge management, self-service, or conversational AI solutions.

Why eGain

• Recognized as a Leader in Gartner’s inaugural Magic Quadrant for Customer Service Knowledge Management Systems.
• 25+ years of experience helping the world’s largest enterprises, including JPMorgan Chase, Liberty Mutual, BUPA, and the IRS, deliver trusted, AI-powered knowledge to customers and agents.
• A built-in, high-intent market: this role goes direct into enterprises that already trust and run eGain technology through our OEM partnership with Cisco.
• Sits at the center of one of eGain’s fastest-growing go-to-market motions: converting a deeply embedded technology footprint into expanded, high-value AI Knowledge relationships.