Senior Sales Engineer

Remote Jobs; Sunnyvale (CA); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

eGain is a leader in AI knowledge management platforms, enabling enterprise AI transformations. The role focuses on partnering with account executives to qualify opportunities and drive enterprise deals, using AI-driven demos and proofs of concept to illustrate business value.

Ideal candidates have 5–10 years in enterprise SaaS sales engineering, strong executive presence, and hands-on API/MCP experience. The position emphasizes AI-first work practices and scalable automation.

Formación

• 5-10 years of experience as a sales engineer or solutions consultant in enterprise SaaS.
• Executive presence and AI credibility to engage senior leaders on generative and agentic AI (LLMs, RAG, agents, guardrails, governance).
• Hands-on understanding of APIs, Model Context Protocol (MCP), and integration patterns, with the ability to explain them clearly to any audience.
• AI-first way of working, with a track record of using AI tools to automate and scale sales engineering work.

Responsabilidades

• Partner with Account Executives to qualify opportunities, shape deal strategy, and win enterprise deals.
• Lead technical discovery and demonstrate customer use cases with tailored, outcome-driven demos.
• Design and run proofs of concept with clear success criteria to prove business value.
• Use AI tools and automation to speed up research, demo builds, RFP questionnaire responses, and account planning.

Conocimientos

Enterprise SaaS

Sales engineering

Executive presence

AI credibility

APIs

MCP

Integration patterns

Herramientas

APIs

Model Context Protocol

Descripción del empleo

About eGain

eGain is the leader in AI knowledge management platforms for enterprises, powering generative AI transformation at some of the world's most complex organizations, from JPMorgan Chase and the Internal Revenue Service to Veterans Affairs, Liberty Mutual, and Florida Blue. We provide the trusted, governed knowledge infrastructure that enables our customers to deliver AI ROI at scale, centered on customer operations and customer engagement. When enterprises need their AI investments to drive real business outcomes in how they serve and engage customers, they turn to eGain.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do, but we don't take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

What You'll Do

• Partner with Account Executives to qualify opportunities, shape deal strategy, and win enterprise deals
• Lead technical discovery and bring customer use cases to life with tailored, outcome-driven demos
• Design and run proofs of concept with clear success criteria to prove business value and accelerate deal cycles
• Use AI tools and automation to speed up research, demo builds, RFP questionnaire responses, and account planning

What You Bring

• 5-10 years of experience as a sales engineer or solutions consultant in enterprise SaaS, with a track record of winning large deals
• Executive presence and AI credibility to engage senior leaders on generative and agentic AI (LLMs, RAG, agents, guardrails, governance) and turn technical capabilities into business value and a clear reason to choose eGain.
• Hands-on understanding of APIs, Model Context Protocol (MCP), and integration patterns, with the ability to explain them clearly to any audience
• AI-first way of working, with a track record of using AI tools to automate and scale sales engineering work

Our Hiring Process is "Easy with eGain"

Step 1

Written test

• Aptitude section - this is a GRE style test (60 minutes or less)
• Functional section - this is a take-home test

Step 2

Panel interview

Compensation

Please note that the compensation package can vary based on the candidate's qualifications, location, and experience level.