Sales Executive

Hyatt Vacation Club at Desert Oasis; Cathedral City (CA); On-site; USD 45,000 - 90,000; Full time

Job summary

Hyatt Vacation Club at Desert Oasis is seeking a Sales Executive Trainee NE (TS Exp.) to engage prospective Owners and convert leads into sales, while maintaining high service standards. You will reload Owners and pursue referrals, with a focus on personalized experiences and accurate paperwork.

The role requires evenings or weekends as needed, strong English communication, and adherence to company guidelines.

Qualifications

• English proficiency required.
• Minimum one year of timeshare sales experience in the last two years.
• Proficiency with Microsoft Outlook, Excel and Teams.
• Active real estate license where required by law.
• Background and drug screening may be required by policy.

Responsibilities

• Give sales presentations to Owners and guests following the consultative process.
• Build rapport and identify needs to tailor the sales pitch and close sales.
• Explain financing options and walk through ownership steps.

Skills

English proficiency

Timeshare sales

Customer service

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Teams

Job description

Job Title: Sales Executive Trainee NE (TS Exp.)

Job Profile: MS1526

Job Summary

As a Sales Executive (Timeshare Experience), you will be responsible for making meaningful moments for Owners, members, and guests. As a Sales Executive Trainee, you will contribute to the success of the organization and sales distribution site by effectively using sales techniques and processes to convert prospective owners into purchasers as well as reload Owners. You will also have the opportunity to develop relationships with prospective owners by soliciting and following up on referrals and leads. You will cater the sales experience to the individual needs and preferences of each potential owner and follow through with the sales contract process to ensure that all required paperwork and legally required documents are completed accurately and in a timely manner.

You will add to the success of the team by maintaining high standards and providing the best service. You will need to have a flexible schedule, communicate clearly with coworkers and guests, and follow the company's rules in all situations. Your responsibilities will also include but are not limited to: Maintaining the customer relationship after the sale is complete to ensure continued owner satisfaction with the organization and to develop future business opportunities (i.e., reloads, referrals, additional sales). This position may require a background check and or drug screen contingent on company policy and state and local requirements. Specific job duties may differ by property, size of team, or facility.

Candidate Profile

Education and Experience:

• High School Diploma or G.E.D. equivalent is preferred but not required
• Proficiency in English
• Minimum one-year of timeshare sales experience within last 2 years required
• Proficiency in computer skills, specifically in Microsoft programs including Outlook, Excel and Teams preferred
• Incumbent is required to maintain an active and in-good standing professional Real Estate License where mandated by law
• Position may require background and drug screening, in accordance with state and local requirements.

Successful Candidates Will Be Willing To:

• Work at night (occasionally)
• Work weekends and holidays as required by business needs

Competencies – Personal Attributes: Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity

Interpersonal Skills: Customer Service Orientation, Diversity Relations, Teamwork, Influence

Communication: Listening, English Language Proficiency, Applied Reading

Analytical Skills: Learning

Job Specific Tasks

Giving Sales Presentations

• Follow and adhere to the Consultative Sales Process when presenting to Owners and guests.
• Establish trust with the prospective owner and Owners throughout the entire sales process to build ongoing rapport.
• Discover the needs of prospective owners and Owners through a series of strategically layered questions/discussions and utilize the information to customize the sales presentation.
• Provide prospective owners and Owners a Sales Gallery, Property, and Model tour specific to their sale distribution site.
• Explain the features, advantages, and benefits of the product and advocate the appropriate number of points to accommodate the prospective owners and Owner’s current and future vacation needs.
• Practice and continue to develop and improve sales script and presentation.
• Ensure a clear understanding of financing options and present as an approach to ownership.
• Prepare for daily appointments/tours (e.g., review tour sheet, owner history, presentation details, etc.).
• Follow up face-to-face guest interaction with email, phone, or mail correspondence and facilitate the use of Vacation Ownership Advisor.
• Answer Owner and customer questions regarding product information, servicing issues, construction work, financing, maintenance, repairs, and appraisals.
• Use, demonstrate, and/or coordinate virtual tour (eTour) software for guests.

Building and Maintaining Customer Base

• Answer questions regarding the use of properties and location amenities; make recommendations given the background information obtained on the owner through discovery.
• Follow up on referrals/leads from Owners.