Sales Executive

Hyatt Vacation Ownership; Cathedral City (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Hyatt Vacation Ownership is looking for a Sales Executive Trainee to create meaningful moments for Owners and guests in Cathedral City, California. The successful candidate will develop relationships with prospective owners and utilize sales techniques to convert leads into purchasers. This role includes maintaining customer satisfaction post-sale and exploring future sales opportunities. A dynamic and excellent service-oriented approach is essential.

Proficiency in English and previous sales experience are preferred, along with a strong commitment to maintaining high service standards. Availability to work evenings and weekends is also expected.

Qualifications

• Minimum one year of timeshare sales experience required.
• Proficiency in English necessary.
• Background and drug screening may be required.

Responsibilities

• Conduct sales presentations following the Consultative Sales Process.
• Build trust and develop customer relationships.
• Ensure accurate and complete sales documentation.

Skills

Sales techniques

Customer service orientation

Dependability

Communication skills

Interpersonal skills

Education

High School Diploma or G.E.D.

Professional Real Estate License

Tools

Microsoft Outlook

Excel

Teams

Job description

Job Title

Sales Executive Trainee NE (TS Exp.)

Job Summary

As a Sales Executive Trainee, you will be responsible for making meaningful moments for Owners, members, and guests. You will use sales techniques and processes to convert prospective owners into purchasers and reload existing Owners. The role involves developing relationships with prospective owners through referrals and leads, customizing the sales experience to individual needs, and ensuring all required paperwork and legal documents are completed accurately and timely.

You will contribute to the team's success by maintaining high standards, providing excellent service, and adhering to company rules. Responsibilities include maintaining customer relationships after the sale, ensuring continued owner satisfaction, and developing future business opportunities such as reloads, referrals, and additional sales.

Candidate Profile

Education and Experience

• High School Diploma or G.E.D. equivalent is preferred but not required
• Proficiency in English
• Minimum one year of timeshare sales experience within the last two years required
• Proficiency in computer skills, especially Microsoft Outlook, Excel, and Teams preferred
• Active and in‑good standing professional Real Estate License where mandated by law
• Position may require background and drug screening, in accordance with state and local requirements

Successful Candidates Will Be Willing To

• Work at night (occasionally)
• Work weekends and holidays as required by business needs

Competencies – Personal Attributes Dependability, Presentation, Positive Demeanor, Adaptability/ Flexibility, Stress Tolerance, Integrity

Interpersonal Skills Customer Service Orientation, Diversity Relations, Teamwork, Influence

Communication Listening, English Language Proficiency, Applied Reading

Analytical Skills Learning

Job Specific Tasks

Giving Sales Presentations

• Follow the Consultative Sales Process when presenting to Owners and guests
• Build trust with prospective owners throughout the sales process
• Discover needs through strategically layered questions and customize the presentation
• Provide Sales Gallery, Property, and Model tours specific to the distribution site
• Explain features, advantages, and benefits and advocate appropriate points for future vacation needs
• Practice and improve sales script and presentation
• Ensure clear understanding of financing options as an approach to ownership
• Prepare for daily appointments/tours (review tour sheet, owner history, presentation details)
• Follow up face‑to‑face interactions with email, phone, or mail and facilitate use of Vacation Ownership Advisor
• Answer inquiries about product, service, construction, financing, maintenance, repairs, and appraisals
• Demonstrate or coordinate virtual tour (eTour) software for guests

Building and Maintaining Customer Base

• Answer questions about property use and amenities; recommend based on discovery
• Follow up on referrals/leads from Owners
• Fulfill requests regarding pricing, maps, descriptions, room locations, and portfolio information
• Contact Owners to monitor satisfaction, promote promotions, and develop business opportunities
• Maintain records on customer contacts to support effective follow‑up

Conducting and Managing Business Transactions

• Ensure complete and accurate processing of sales documents
• Review contract details with prospective owners once they decide to purchase
• Review loan applications and financial documents with the customer
• Monitor contract processing to minimize rescission decisions and ensure timely closings
• Analyze problems and formulate strategies to overcome challenges quickly and effectively
• Complete purchase summary worksheet after each sale
• Reach out to legacy and every‑other‑year owners to enroll, upgrade, and maximize reload opportunities

Providing Service to Others

• Respond to and monitor resolution of customer and Owner inquiries promptly with accurate information
• Leverage resources (e.g., Vacation Ownership Advisors) effectively

Other Daily Tasks & Expectations

• Manage time to attend team meetings, training sessions, and guest/Owner appointments
• Have bold persuasion skills
• Excellent phone communication and interpersonal skills
• Understand the culture and processes of the organization
• Improve sales presentation through self‑critique and feedback from managers and guests
• Participate in formal training sessions
• Maintain awareness of current events and site location information to promote relationship building
• Understand and abide by state and federal regulations on sales and marketing (e.g., Do Not Call Lists, State registrations, Exemptions)

Physical Ability Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects up to 10 pounds. Reach overhead and below the knees; perform bending, twisting, and stooping. Stand, sit, or walk for an extended period or entire shift.

Work Schedules Maintain availability for a fluctuating schedule, which may include days, nights, weekends, and holidays.

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.