Sales Engineer, LATAM (Remote)

BigPanda; United States; Remote; USD 142,000 - 168,000; Full time

Benefits offered by this job

Remote-first environment

Generous PTO 25 days per year

Eight paid holidays

Comprehensive health benefits

UK Pension Scheme through NEST

Employee learning & development budget

Job summary

BigPanda, Inc. is seeking a bilingual Sales Engineer for LATAM and the Eastern US. This remote role focuses on enterprise monitoring and IT operations, collaborating with sales partners to drive opportunities and demonstrate how our platform delivers value.

You will present live demos in Spanish, Portuguese, and English, lead proof-of-value projects end-to-end, and stay current with AI advances and cloud technologies while supporting customers across time zones.

Qualifications

• Fluent in Spanish, Portuguese, and English.
• 3–5 years of enterprise monitoring and event management experience in large-scale environments.
• 1–2 years in a sales engineering role with a SaaS or software vendor.
• Hands-on experience using AI tools in daily work.
• Ability to work in a fast-paced environment with multiple stakeholders.
• Broad knowledge of enterprise monitoring and event management tools (Nagios, AppDynamics, etc.).
• Knowledge of AWS/GCP/Azure and monitoring in public cloud environments.
• Experience integrating ITSM tools (ServiceNow, Jira, Remedy) with monitoring.

Responsibilities

• Lead potential customers toward the business outcomes achievable with the BigPanda platform.
• Deliver product demonstrations in English, Spanish, and Portuguese as required.
• Manage proof-of-value projects end-to-end from inception to completion.
• Promote the solution at field events, conferences, and speaking engagements.
• Stay current with BigPanda solutions and AI trends in IT operations.
• Collaborate with sales partners to assess, advance opportunities, and strategize approaches.
• Work with product, engineering, customer success, and marketing teams.
• Demonstrate passion for sales engineering and customer engagement.

Skills

Spanish language fluency

Portuguese language fluency

English language fluency

Sales engineering experience

Multitasking in fast-paced environment

Clear communication / storytelling

AI tools usage

Linux/Windows troubleshooting

Tools

Nagios

Datadog

Prometheus

AppDynamics

Splunk

Job description

Location: Remote - USA

Department: Pre-Sales

Location Type: REMOTE

Employment Type: FULL_TIME

Location requirements:

Remote based role. Open to candidates in the southeastern US. The primary focus of this role is the Latin America (LATAM) market, with additional support for accounts in the Eastern US.

Language Requirements:

Fluent (written and verbal) in Spanish, Portuguese, and English

About the Role:

Join our dynamic sales engineering team at BigPanda, where you'll play a pivotal role in supporting our enterprise sales efforts across LATAM and the Eastern US. Collaborating closely with our sales partners, you'll drive business opportunities and ensure our customers derive maximum value from our solutions. To excel in this role, you should bring previous experience in sales, customer-facing engineering, or have been an end-user of enterprise monitoring and IT operations technologies. Your ability to clearly communicate BigPanda's business value in alignment with customer objectives while effectively positioning our technology and product capabilities across executive, business, and technical levels is essential. We're looking for ambitious, self-motivated individuals ready to make an impact.

What you will do:

• Lead potential customers enthusiastically towards the anticipated business outcomes achievable with the BigPanda platform.
• Deliver exceptional product demonstrations with compelling storytelling, showing how our software delivers value through real-life examples and anecdotes, in English, Spanish, and Portuguese, as the audience requires.
• Manage proof-of-value projects end-to-end, showing how our solutions address customers' challenges from inception to completion.
• Promote our solution at various field events, including conferences, seminars, trade shows, and speaking engagements.
• Continuously pursue skill enhancement and stay abreast of developments in BigPanda's solutions, as well as industry trends and technologies, including advances in AI.
• Collaborate closely with sales partners to assess, advance opportunities, and strategize sales approaches within client accounts.
• Foster collaboration with diverse internal teams at BigPanda, including product management, engineering, customer success, and marketing.
• Demonstrate a genuine passion for sales engineering and engaging with customers.

What skills and experience you’ll bring to BigPanda:

• Fluency (written and verbal) in Spanish, Portuguese, and English.
• Minimum of 3-5 years of experience working with enterprise monitoring and event management solutions in large-scale environments.
• Minimum of 1-2 years of experience in a sales engineering role with a SaaS or traditional software vendor with a demonstrable record of success. Experience in start-ups or early-stage companies is a plus.
• Hands-on experience using AI tools in your daily work, and the ability to explain how AI changes the way IT operations teams work.
• Must be able to work in a fast-paced environment, juggling many tasks, working with many constituents, and all the while keeping BigPanda's business objectives and the customers' success at the top of mind.
• Broad general knowledge of the enterprise monitoring and event management tools landscape, with a deeper understanding of a few specific solutions (e.g., Nagios, AppDynamics, Prometheus, Zenoss, Datadog, NewRelic, Splunk, Netcool, CA, HP, Oracle Enterprise Monitoring or AWS CloudWatch).
• Broad general knowledge of Amazon Web Services, Google Cloud Platform, or Microsoft Azure, and understanding of monitoring in dynamic, public cloud environments.
• Experience in integrating ITSM tools such as ServiceNow, Jira, or Remedy with monitoring tools is a strong plus.
• Should be comfortable working with scripting languages such as Python and Javascript and be familiar with complex web application architectures and their associated technologies such as messaging environments and databases.
• Should be comfortable navigating and troubleshooting Linux and Windows server OS issues, network and firewall problems, web and application server problems, database issues, and virtualization or cloud infrastructure problems.
• Should have strong presentation skills that engage the audience and inspire confidence. This should include live product demos and technical deep-dive sessions, and the candidate should be a strong teacher.
• Up to 50% travel

Preferred Skills

• Experience using AI tools such as Claude.
• Experience selling software that utilizes AI.

About Us:

BigPanda delivers agentic automation for IT operations. We enable enterprise IT to keep its digital world running by transforming manual and reactive human processes into intelligent, autonomous systems that detect, respond, and prevent IT incidents at machine speed. That’s why the world’s most trusted brands rely on BigPanda to improve operational efficiency and deliver exceptional service reliability to their customers.

We have an awesome team of motivated, knowledgeable, fun-loving, and friendly Pandas. We provide comprehensive health coverage, parental leave, competitive cash and equity compensation, and a supportive, collaborative, and innovative environment to empower you to do the best work of your career.

Our Benefits:

• Competitive Equity
• Remote-first environment
• Generous PTO where you accrue roughly 25 days per calendar year
• Eight (8) paid holidays throughout the year
• Comprehensive health benefits where BigPanda covers your premiums for Private Insurance
• UK Pension Scheme through NEST
• #PandaParent support with fully paid leave options
• Family Planning/Fertility Benefit
• Financial planning services
• Employee learning & development budget
• Values-based recognition (Quarterly and Annually)
• Social community & ERG programs
• Flexible work environment along with a work-from-home stipend to support remote work arrangements
• Values-based culture

Market competitive salary with an anticipated OTE compensation range (salary + commission target) of $142,000 - 168,000. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This is a commission-eligible position, and the pay mix for this role is 50/50 (AE), or 70/30 (SE)

BigPanda offers a generous total rewards package that includes base pay, commission, equity, and a world-class benefits program. We run one (1) compensation review cycle per year to ensure that managers can recognize employees without much lag between achievement and reward. All of this builds toward the best compensation we can give to anyone: the ability to develop your skills each and every day. BigPanda has a significant focus on career development that is at the core of our employee experience.