Sales Engineer (ES/RU)

Voximplant; United States; On-site; MXN 812,861 - 1,083,814; Full time

Job summary

A leading CPaaS platform provider is seeking a bilingual Sales Engineer fluent in Spanish and Russian. You will be responsible for driving sales technical success, assessing clients' technical needs, and delivering tailored solutions. The ideal candidate has over 3 years of experience in technical pre-sales, a strong understanding of SIP and WebRTC, and a Bachelor's degree in Engineering or equivalent experience. Join an innovative team at the forefront of communication technology with a focus on delivering high-quality client solutions.

Qualifications

• 3+ years in technical pre-sales or similar roles.
• Strong understanding of CPaaS technologies.
• Ability to create technical documentation and presentations.

Responsibilities

• Assess prospects’ technical requirements and deliver solutions.
• Conduct technical demos and RFP documentation processing.
• Provide technical consultancy and support to clients.

Skills

Technical pre-sales

Client-facing technical communication

SIP

WebRTC

Call Center operations knowledge

Fluent in Spanish

Fluent in Russian

Education

Bachelor’s degree in Engineering or equivalent work experience

Job description

We are looking for an experienced Sales Engineer, bilingual in Spanish and Russian, to join the Americas team at Voximplant. Reporting to the Head of Service Delivery for the Americas, you will work hand-in-hand with our sales team in the Americas to drive sales and ensure technical wins.

You will play a critical role within the Sales Engineer (SE) team, taking responsibility for the technical success of opportunities. You will hold a customer-facing position at the front edge of our sales funnel, assessing prospects’ technical requirements and delivering the right solution. Your activities will include client contacts in various forms, technical demos, RFP documentation processing, technical consultancy, and some portion of solution delivery. Our leadership will entrust you with details big and small to ensure we operate in an organized, efficient, and timely manner. You will be instrumental in helping us deliver top-tier communication solutions in a revolutionary way.

⭐️ What is Voximplant?

Voximplant is a voice-first CPaaS platform processing over 170 million calls per month for more than 30,000 customers worldwide. Our solutions help developers and product leaders create custom communication experiences quickly, without sacrificing future flexibility.

The Voximplant Platform is the most powerful communications platform that allows you to add voice, video, messaging, natural language processing, and generative AI to your applications. It offers an integrated communications development experience, including native serverless tools, multiple AI integrations, and a comprehensive set of APIs and SDKs.

• 3+ years of experience in technical pre-sales or similar roles involving client-facing technical communication (or cumulative 5 years in technical and sales/customer-facing roles)
• Bachelor’s degree in Engineering and/or equivalent work experience
• Fluent in Spanish and Russian
• Strong understanding of SIP, WebRTC, and other CPaaS technologies
• Knowledge of Call Center/Contact Center operations
• Collaborate closely with the sales team to understand client requirements and design tailored solutions using CPaaS platforms (SIP, WebRTC, etc.)
• Provide in-depth technical consultancy to prospects and clients on platform capabilities, integration options, and potential use cases
• Create and deliver technical demonstrations and proofs-of-concept showcasing platform capabilities
• Communicate effectively with clients and stakeholders in Russian, Spanish, or Portuguese, ensuring clear and accurate understanding of requirements and solutions
• Prepare technical documentation, presentations, and proposals in multiple languages as needed
• Assist the sales team in responding to RFPs/RFIs with detailed technical input
• Address technical questions and concerns during the sales cycle, acting as a bridge between client needs and technical teams
• Provide guidance on best practices for deploying CPaaS solutions in client environments
• Understand and explain APIs, SDKs, and other tools available on CPaaS platforms to support client integration
• Gather feedback from prospects and clients to inform product development and improvement
• Conduct training sessions for clients and internal teams on CPaaS platform features and functionalities
• Develop educational materials, including guides and tutorials, to support technical enablement efforts