Sales Engineer

Broadvoice; United States; Remote; USD 78,000 - 101,000; Full time

Job summary

Broadvoice is seeking a Sales Engineer in Madrid to be the technical voice of GoContact, our cloud CCaaS platform, for partners and customers across Spain. You’ll build and run demos, set up IVR menus, routing and queues that show a prospect what their contact center could look like, and answer the technical questions that move deals forward.

You’ll work closely with our sales team and channel partners and report to Christian Nieves, Sales Engineering Manager.

Qualifications

• Hands-on experience in or supporting contact centers; knows key metrics.
• Experience configuring IVR menus, routing, and schedules.
• Confident in presenting technical ideas in business terms; bilingual SP/EN.
• Able to travel within Spain ~20% of the time.

Responsibilities

• Build and deliver tailored GoContact demos for partners and prospects.
• Run technical discovery to map current contact center workflows.
• Configure demo environments: IVR flows, routing, queues, reporting.
• Prepare technical sections of proposals with final sign-off from manager.
• Support partner sales with product training and rapid technical answers.
• Capture requirements and pass feature requests to Product with context.

Skills

Contact center exp

IVR configuration

Demo presentation

Spanish & English

Travel availability

Tools

Salesforce

Zendesk

Dynamics

APIs

Job description

POSITION SUMMARY

Broadvoice is looking for a Sales Engineer in Madrid to be the technical voice of GoContact, our cloud contact center (CCaaS) platform, for partners and customers across Spain. You’ll build and run demos, set up IVR menus, routing and queues that show a prospect what their contact center could look like, and answer the technical questions that move deals forward. You’ll work closely with our sales team and channel partners and report to Christian Nieves, Sales Engineering Manager.

The hard part: every demo is rebuilt for a specific partner and prospect, and sometimes the honest answer is “not like that.” You’ll need the judgment to avoid promising what the product can’t do, and the skill to keep the deal moving anyway.

This role is remote, based in or near Madrid, with about 20% travel within Spain to meet partners and customers.

KEY RESPONSIBILITIES

• Build and deliver tailored GoContact demos for partners and prospects, remotely and in person.
• Run technical discovery: learn how a prospect’s contact center works today (channels, volumes, routing, reporting) and what isn’t working.
• Configure demo and proof-of-concept environments: IVR flows, skills-based routing, queues, overflow, after-hours handling and reporting.
• Prepare the technical sections of proposals, RFIs and RFPs, with final solution sign-off from your manager.
• Support partner sales reps with product training and fast, accurate technical answers so they can sell with confidence.
• Capture customer requirements and feature requests and pass them to Product with clear context.
• Help move stalled deals forward and hand closed deals cleanly to the implementation team.

QUALIFICATIONS

What you need:

• Hands-on experience in or supporting contact centers, for example at a BPO, a contact center technology vendor, or an in-house customer service operation. You know the metrics (service level, abandonment, handle time) and what drives them.
• Experience configuring a contact center or telephony platform yourself: IVR menus, queues or skills, routing rules and opening hours.
• Confidence presenting and demoing software to customers and explaining technical ideas in plain business terms.
• Professional fluency in Spanish and English, spoken and written.
• Good judgment when a customer asks for something the product can’t do: you confirm before you commit and come back with a recommendation.
• Enjoy working side by side with sales reps and partners, and able to travel within Spain about 20% of the time.

Nice to have (we’ll teach the rest):

• Previous sales engineer, pre-sales or solutions consultant experience
• Experience with GoContact
• Experience working with channel partners or resellers
• CRM integrations (Salesforce, Zendesk, Dynamics) or APIs
• Portuguese

If you meet most of the must-haves but not every one, we’d still like to hear from you.

WHY BROADVOICE

We’re not just building communication tools; we’re creating the future of connection. And we need people who want to build it with us.

Own Your Growth

No cookie-cutter career paths here. Sharpen your technical edge, step into leadership, or chart a course you’ve even mapped yet. You’ll get real mentorship, real resources, and the autonomy to own your outcomes.

Work on Your Terms

Remote-first isn’t a perk we bolted on, it’s how we operate. We trust you to deliver, wherever you do your best work.

A Team Built Different

Diverse. Inclusive. Real. This is a culture that invests in people, not just performance metrics. You’ll be surrounded by people who’ve got your back and push you to do better work.

Impact You Can Point To

Your ideas won’t get lost in the shuffle. You’ll have the backing of a product that competes well, and a direct hand in transforming Broadvoice into a CX powerhouse in the channel.

If you’re a strategic thinker who thrives on collaboration and turns ideas into results, we want to meet you.

Broadvoice is an Equal Opportunity Employer. We are committed to building a diverse, inclusive, and authentic workplace. Reasonable accommodation will be made as needed for individuals with disabilities.