Sales Engineer

Redo; Draper (UT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

On-site gym

Flexible PTO

Monthly ecommerce purchases allowance

Company HSA contributions

Weekly lunches

Babysitting reimbursement

Office near trails

Job summary

Redo is seeking a Sales Engineer to design customer deployments across our product clouds—Returns, Order Management, Email/SMS, Conversion, or Support. You will own a defined book of business, hit a quota, and partner with Account Executives through the full sales cycle, from discovery to go-live.

You’ll work closely with GMs and engineers to architect solutions, gather requirements, and validate technical fit, while developing deep domain expertise to unlock the platform’s value for ecommerce

Qualifications

• Proactive mindset with ability to drive outcomes independently.
• Strong technical skills with quick learning of product nuances and architecture.
• Excellent problem-solving and analytical abilities with bias for action.
• Clear communicator capable of explaining complex ideas to technical and non-technical audiences.
• Nice to have cross-functional collaboration experience across teams.
• Familiarity with ecommerce platforms and post-purchase systems is a plus.

Responsibilities

• Design and implement customer deployments in collaboration with Sales, GMs, and Engineering.
• Engage in sales cycles pre-close to surface requirements and validate technical fit.
• Translate customer workflows into Redo configurations and drive on-time go-lives.
• Identify opportunities to expand product usage and deepen customer relationships.
• Partner with Account Executives to run deals end-to-end, including demos and validation.

Skills

Proactive mindset

Technical skills

Problem solving

Communication

Cross-functional teamwork

E-commerce familiarity

Job description

Sales Engineer

The Sales Engineer is a customer-facing technical role responsible for architecting customer deployments and expanding usage across Redo's product suite. Each Sales Engineer specializes in one of Redo's product clouds—Returns, Order Management, Email/SMS, Conversion, or Support—building deep domain expertise to design solutions that unlock the full value of the platform for customers. This role owns a defined book of business and carries a quota tied to the growth of those accounts.

Sales Engineer work shoulder-to-shoulder with General Managers and Engineers to lead implementations, shape feature requests, and own the end-to-end technical experience. They also partner directly with Account Executives during the sales cycle, serving as the technical authority who guides prospects through validation, solution design, and architectural decisions.

This is one of the few roles at Redo with true visibility across the entire business—from GTM and customer success to product, engineering, and operations. It's a uniquely cross-functional seat that combines deep technical work with customer strategy and direct business impact. That breadth also opens up a wide set of growth paths, whether that's leading the development of a new product, running a post-sales team, or moving into the Account Executive organization.

Responsibilities

Solution Design & Implementation

• Partner closely with Sales, GMs, and Engineering to scope, architect, and launch new customer deployments

• Engage in sales cycles pre-close to surface requirements, validate technical fit, and design scalable solutions

• Translate complex customer workflows into Redo configurations and drive a clean, on-time go-live

Account Expansion

• Identify opportunities for customers to adopt additional capabilities and deepen their use of the platform

• Build multi-stakeholder relationships to understand customer goals, technical constraints, and roadmap needs

• Expand product footprint within your book of business and shape long-term account architecture

Quota & Book Ownership

• Consistently achieve or exceed quota through expansion and technical deal support

• Own a book of business, driving revenue growth through proactive engagement and solution guidance

• Partner with AEs to run deals end-to-end, including demos, technical validation, and scoping

Qualifications

• High-agency mindset—proactive, resourceful, and able to drive outcomes independently
• Strong technical skills with the ability to quickly learn product nuances and architectural patterns
• Exceptional problem-solving and analytical skills with a strong bias for action
• Clear communicator who can simplify complex concepts for both technical and non-technical audiences
• Strong relationship builder with proven cross-functional collaboration experience
• Familiarity with e-commerce platforms and post-purchase systems is a plus

Benefits

• Work with a dynamic, innovative team in the fast-growing ecommerce industry
• Opportunities for career growth and advancement
• On-site gym with showers, pickleball, and basketball
• Flexible PTO & company holidays
• Redo perks: monthly allowance to support purchases from ecommerce stores
• Company HSA contributions
• Weekly lunches & fully stocked break room
• $100 monthly babysitting reimbursement
• Office is minutes from biking and running trails