Sales Enablement Specialist: Real-Time Order Support

Optimum Communications Inc.; Lubbock (TX); On-site; USD 47,000 - 78,000; Full time

Job summary

Optimum Communications Inc. in the United States seeks a Sales Enablement Specialist to support Sales channels with real-time order entry, ensure serviceability, and keep billing data accurate.

You will collaborate with Residential and Business Sales, handle escalations, update customers and sales reps through the survey and construction process, and contribute to campaigns and special projects while upholding our service standards.

Qualifications

• High school diploma or equivalent.
• Previous sales or customer service preferred.
• Experience in a fast-paced call center environment preferred.
• Requires excellent verbal and written communication skills.
• Ability to multi-task and solve problems independently.
• Schedules may include days, nights and weekends.

Responsibilities

• Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry.
• Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software.
• Maintain and administer actions in order entry databases, ensuring functionality for order entry.
• Maintain proper tracking and root cause of escalations, following business standards and procedures.
• Respond to customer escalations, prior to service installation, meeting customers' needs, while remaining within departmental guidelines.
• Provide real-time feedback to Sale reps regarding order entry errors.
• Provide order entry fall out support for all Sales channels.
• Provide new build support by updating customers and sales reps throughout the survey and construction process.
• Perform customer contact for various campaigns
• Perform Special Projects as assigned

Skills

Communication skills

Call center experience

Multi-tasking

Customer service

Education

High school diploma or equivalent

Job description

Optimum Communications Inc. in the United States seeks a Sales Enablement Specialist to support Sales channels with real-time order entry, ensure serviceability, and keep billing data accurate.

You will collaborate with Residential and Business Sales, handle escalations, update customers and sales reps through the survey and construction process, and contribute to campaigns and special projects while upholding our service standards.