Sales Enablement & Order Support Specialist

Optimum Communications Inc.; Bethpage (NY); On-site; USD 48,000 - 78,000; Full time

Job summary

Optimum is seeking a Sales Enablement Specialist to support our Sales organization with real-time order entry, addressing escalations, and ensuring accuracy of sales orders within our serviceable geography.

In a fast-paced call-center setting, you will communicate with customers and internal teams, update billing systems, and provide feedback to sales reps, while upholding our policies and customer care standards.

Qualifications

• High school diploma or equivalent.
• Previous sales or customer service preferred.
• Experience in a fast-paced call center environment preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and solve problems independently.
• Schedules may include days, nights and weekends.

Responsibilities

• Receive new order sales escalations from Residential and/or Business Sales teams, resolving roadblocks to order entry.
• Responsible for determining real-time address serviceability and following business processes, including building new addresses into billing software.
• Maintain and administer actions in order entry databases, ensuring functionality for order entry.
• Maintain proper tracking and root cause of escalations, following business standards and procedures.
• Respond to customer escalations, prior to service installation, meeting customers' needs, while remaining within departmental guidelines.
• Provide real-time feedback to Sale reps regarding order entry errors.
• Provide order entry fall out support for all Sales channels.
• Provide new build support by updating customers and sales reps throughout the survey and construction process.
• Perform customer contact for various campaigns
• Perform Special Projects as assigned

Skills

Verbal communication

Written communication

Multi-tasking

Problem solving

Customer service

Call center

Education

High school diploma or equivalent

Job description

Optimum is seeking a Sales Enablement Specialist to support our Sales organization with real-time order entry, addressing escalations, and ensuring accuracy of sales orders within our serviceable geography.

In a fast-paced call-center setting, you will communicate with customers and internal teams, update billing systems, and provide feedback to sales reps, while upholding our policies and customer care standards.