Sales Enablement Specialist

Concentrix; Nashville (TN); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off and holidays

Paid training days

DailyPay enrollment option

Networking groups

Job summary

Concentrix is seeking a Sales Enablement Specialist to deliver targeted training, coach employees, and enhance client sales knowledge across our sales motions. You will analyze performance trends, develop strategic plays, and ensure effective delivery of programs that boost productivity and customer satisfaction.

This hybrid role requires commuting to the Nashville, TN office at least 2 days per week, with focus on collaboration with account executives and marketing teams.

Qualifications

• 3+ years in customer service, training or sales roles.
• Experience training peers and delivering skills-based coaching.
• Experience with high-volume calling.
• Experience working with Salesforce.com or similar CRM.
• Proficiency in MS Office and data analysis.
• Ability to work in Nashville, TN office at least 2 days per week and on a hybrid schedule.

Responsibilities

• Provide skills-based client coaching to support sales targets and customer satisfaction.
• Collaborate to develop training programs enhancing client sales knowledge for our sales motions.
• Analyze performance data to drive strategic plays and best practices.
• Oversee and validate delivery and quality of training.
• Track training effectiveness using multiple assessment tools.
• Improve sales systems to deliver positive customer experiences.
• Maintain communication to foster strategic client relationships.

Skills

Customer service

Training

Sales

CRM

Team collaboration

Project management

Multi-tasking

Learning mindset

Tools

Salesforce.com

MS Office

Job description

Job Description

The Sales Enablement Specialist facilitates and delivers targeted, focused training to teach and strengthen client-specific knowledge and skills, including sales processes and systems. The Sales Enablement Specialist collaborates with internal and/or external stakeholders to deliver responsive programs and content designed to support the needs of the business, promoting efficiency, and increasing productivity. (Military veterans are encouraged to apply.)

Job Title

Sales Enablement Specialist

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people‑first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Best Company Culture,” and “Best Companies for Career Growth” awards every year? Then a Sales Development Representative position at Concentrix is just the right place for you!

What You Will Do In This Role

• Provide employees with skills-based, client coaching to support achievement of specific weekly/monthly/quarterly operating plan targets, sales targets, assigned performance targets, and high customer satisfaction
• Partner with team members to develop a training program designed to enhance client sales knowledge associated with any of our sales motions
• Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for client/specific territories
• Oversee and validate the delivery and quality of provided training
• Track the effectiveness of training interventions through multiple assessment tools
• Work with all team members to improve sales systems to achieve a positive customer experience
• Maintain a high level of communication with your team to ensure strategic client relationship is fostered and developed
• Maintain high level of knowledge about our clients, customer interaction, and evolving business environment for relevant training content delivery
• Help create a culture of learning where individuals manage their own development, competence, and performance
• Deliver expert customer experiences…with a smile.

Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Sales Enablement Specialist role include:

• Ability to commute to and work in our Nashville, TN office at least 2 days or more per week.
• 3+ years of experience working in a customer service, training or sales capacity
• Expertise in training within your peer group
• Experience in high-volume calling
• Experience working with Salesforce.com or similar CRM
• Technical skills in MS Office
• Experience prioritizing concurrent projects and demonstrating project management skills
• Experience demonstrating multiple strategies, platforms, and skills to varied audience
• Willingness to work a hybrid schedule
• Ability to collaborate effectively with account executives and marketing teams
• Proficiency in fast-paced multi-tasking
• Eagerness to learn new technologies
• Must reside in the United States and have a valid U.S. address for residence
• Competencies for Success:
• Accountability (Proficient): Own your pipeline and deliver on targets consistently.
• Effective Communication (Proficient): Craft persuasive outreach and discovery conversations.
• Customer Focus (Competent): Align qualifications with prospect needs and sales objectives.
• Collaboration (Proficient): Partner effectively with account executives to drive conversion.
• Resilience, Curiosity & Adaptability (Proficient): Adjust outreach strategies to improve outcomes.
• Diagnostic Information Gathering (Competent): Conduct deeper discovery to uncover buying signals.
• Time Management (Proficient): Balance multiple outreach campaigns with consistent quality.
• Technology & Data Fluency (Competent): Leverage CRM, AI, and engagement tools to drive efficiency.
• Commercial Awareness (Competent): Understand industry trends and competitive dynamics to position
• outreach effectively

Role

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game‑changers, our infrastructure, and our capabilities to ensure long‑term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary range for this position is $21.50-$26.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey
• A modern, state-of-the‑art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

JOB AVAILABILITY

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

The deadline to apply for this position is: August 19, 2026

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.