Supervisor, Dealer Support (Hybrid)

cnx; Farmington Hills (MI); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off

Paid learning days

Hybrid work arrangement

Job summary

Concentrix in Farmington Hills, MI is seeking a Supervisor, Marketing Solutions to lead day-to-day operations for a team delivering high-quality support and service outcomes. You will guide performance, manage metrics, support escalations, and ensure processes meet quality and ISO standards.

This role requires a confident people leader who adapts to changing priorities, communicates effectively, and mentors staff to achieve department goals while ensuring confidentiality and compliance across

Qualifications

• Minimum 2-3 years of management experience with staff leadership.
• Experience supporting program management and operational execution.
• Proficiency in Microsoft Office applications.
• Organized, proactive, and able to work independently.

Responsibilities

• Manage day-to-day operations for the Marketing Solutions team with quality standards.
• Monitor and report operational metrics to support performance and delivery.
• Handle escalated calls and support program issues with proposed resolutions.
• Provide daily leadership, coaching, and support to staff.
• Ensure ISO 9001 compliance and document procedures and workflows.

Skills

Leadership

Communication

Analytical skills

Self-starter

Team collaboration

Education

Bachelor’s degree

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Access

Job description

Job Title: Supervisor, Dealer Support (Hybrid)

We’re Concentrix. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Supervisor, Marketing Solution position requires a self-motivated employee with excellent communication skills that can self manage and work well in both an independent and team environment. The role requires a proactive person that exhibits strong leadership skills and acts as a good corporate team player working closely with direct staff, other managers and other internal departments to ensure program success. The role further requires flexibility in work schedule and task assignments including the ability to manage multiple deliverables at one time.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

As a Supervisor, Marketing Solutions, you will lead day-to-day operations for a team focused on delivering high-quality support, operational excellence, and exceptional service outcomes. In this role, you will guide team performance, manage key operational metrics, support escalations, and help ensure department processes meet quality and compliance standards. This position requires a confident people leader who can adapt to changing priorities while keeping the team focused, supported, and successful.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Manage day-to-day operations for the Marketing Solutions team, ensuring quality standards are met or exceeded
• Monitor, track, and report operational metrics to support performance, service delivery, and continuous improvement
• Handle calls through the 1-800 line and support escalated calls as needed
• Escalate program or operational issues to the appropriate Operations or Program Manager, including recommended resolutions
• Provide daily leadership, guidance, coaching, assistance, and support to department personnel
• Monitor and manage absenteeism to support business continuity and team performance
• Process payroll for yourself and direct reports accurately and on time
• Maintain personnel files and ensure appropriate confidentiality in all duties
• Ensure company communications, including announcements and policy or procedure changes, are distributed to CSRs in a timely manner
• Communicate department and organizational objectives and goals to direct reports
• Prepare and conduct performance evaluations and one-on-one meetings
• Assess individual training needs and help ensure development needs are addressed
• Monitor and safeguard ISO 9001 standard compliance
• Document departmental procedures and work instructions in alignment with quality standards
• Regularly review departmental processes and workflows to improve efficiency and ensure compliance with policies and standards
• Identify process improvement opportunities and support implementation in daily operations
• Participate in company-wide initiatives, including ISO, staff development, policies/procedures, TL Playbook, and related programs
• Ability to work at our Farmington Hills, Michigan location is a requirement

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have a minimum of 2 -3 years of management experience, including staff leadership and performance management in a team leader/ supervisor role
• Bring experience supporting program management and operational execution
• Are proficient in Microsoft Office, including Word, Excel, PowerPoint, Outlook, and Access
• Are organized, proactive, and comfortable taking a self-starter approach
• Bring strong analytical skills and the ability to troubleshoot data-related issues
• Can adapt to changing priorities and responsibilities with professionalism and focus
• Are able to adjust your communication and leadership style to changing environments
• Remain calm, optimistic, persistent, and focused in a fast-paced setting
• Understand the importance of confidentiality and demonstrate discretion in all duties

It will be a plus if you:

• Have a Bachelor’s degree, BA or BS, or an equivalent combination of education and experience
• Have experience supporting ISO 9001 compliance or quality standards
• Have experience documenting departmental procedures, work instructions, or process improvements
• Have experience leading teams in a customer support, operations, or marketing solutions environment

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

The base salary range for this position is USD $50k - $60k plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is September 28, 2026. This position is for an existing, immediate vacancy. We are currentlyseekingto fill this role with an individual who can start as soon as possible.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

#LI-Hybrid

Location: USA Farmington Hills MI

Language Requirements:

Time Type: Full time

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE