Sales Enablement Onboarding Manager

Smokeball, Inc.; Chicago (IL); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Vacation days

401(k) match

Wellness stipend

Office snacks

Birthday off

Job summary

Smokeball, Inc. is seeking a Sales Enablement Onboarding Manager to own the end-to-end onboarding experience for Sales and Customer Success hires in the US and UK.

You will design, deliver, and continuously improve onboarding programs, coaching new hires through product knowledge, processes, and best practices to accelerate ramp and confidence. This individual contributor role emphasizes building scalable learning experiences.

Qualifications

• Design and own onboarding programs for Sales and Customer Success teams.
• Deliver engaging onboarding sessions with demos, role plays, and coaching.
• Leverage ramp data and feedback to continuously improve the program.

Responsibilities

• Own end-to-end onboarding experience for US and UK Sales and CS hires.
• Coordinate cohorts, sessions, system access, and stakeholders for a seamless program.
• Define readiness standards, track progress, and support certification/handovers.

Skills

Project management

Facilitation

Coaching

Data-driven decisions

Sales/CS domain knowledge

Tools

Seismic

LMS platforms

Salesforce

Gong

Confluence

Job description

With offices in Australia, the US, and the UK, Smokeball is the leading provider of legal practice management software helping small and mid-sized legal practices run their best firm and live their best life. We’re passionate about what we do, and our clients know it!

Culture plays a big part in our success, and our clear purpose and vision motivate us daily.

About the Job

We’re looking for a Sales Enablement Onboarding Manager to make sure every new Sales and Customer Success hire in the US and UK hits the ground running.

You’ll own the onboarding experience end-to-end, designing the program, setting the standard and acting as our sales trainer , equipping new hires with the knowledge, confidence, and practical skills they need to succeed faster. You’ll shape how onboarding evolves as we scale, ensuring our people are ready to make an impact from day one.

This is an individual contributor role for someone who loves building, coaching, and improving how people learn. Success looks like one thing: faster ramp, stronger confidence, and better results.

Key Responsibilities

Onboarding Program Ownership

• Own the end-to-end onboarding experience for Sales and Customer Success hires across the US and UK.
• Design and evolve onboarding programs that build confidence, capability, and readiness.
• Coordinate cohorts, training sessions, systems access, and key stakeholders to deliver a seamless experience.

Facilitation and Delivery

• Deliver engaging onboarding sessions across product, processes, systems, and ways of working.
• Facilitate practical learning through demos, role plays, coaching, and real-time feedback.
• Partner with subject matter experts to bring deeper expertise into the program.

Ramp and Readiness

• Own ramp outcomes, ensuring new hires reach productivity quickly and confidently.
• Define readiness standards, track progress, and support certification and manager handover.
• Identify opportunities to improve performance and accelerate time to impact.

Measurement and Continuous Improvement

• Use ramp data, feedback, and insights to continuously improve the onboarding experience.
• Partner with Enablement, Rev Ops, and Product teams to keep content and programs current.

What we’re looking for

• You’re a project management pro who can juggle multiple cohorts without dropping the ball.
• You’re a confident facilitator who can keep a room engaged (virtual or otherwise).
• You know how to coach, give feedback, and help people level up.
• You understand the Sales and CS world, processes, systems
• You’re comfortable using data to tell the ramp story and make smarter decisions.
• You’re familiar with tools like Seismic, LMS platforms, Salesforce, Gong, and Confluence (or excited to learn them).

Compensation

Base Salary: $100k–$120k USD per year

What's in it for you?

• Work-Life Balance: 20 vacation days, 3 reboot days, birthday off, volunteer time, and more!
• Benefits: Excellent medical, dental, vision coverage. 401(k) match, & monthly wellness stipend
• Office lunch and loads of snacks
• And of course...the SWAG!

Want to Know More?

Why do we do what we do? Where did the name ‘Smokeball’ come from? What are our values? Learn more here!

Smokeball values diversity & inclusion and is proud to be an Equal Employment Opportunity employer. Smokeball considers all individuals seeking employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.