Sales Enablement Analyst

Sandvik; Mebane (NC); Remote; USD 55,000 - 75,000; Full time

Job summary

A leading manufacturing company is seeking a sales support liaison for a fully remote position. The role involves optimizing customer satisfaction through direct communication and process automation. Ideal candidates will have an associate degree and proven experience or passion for customer service in the manufacturing sector. The position offers competitive salary, performance incentives, and a comprehensive benefits package.

Benefits

401(k) retirement savings plan

Comprehensive benefits package including health, dental, and vision insurance

Performance-based incentives

Continuous professional development and training opportunities

Qualifications

• Previous experience or passion for customer service or sales support.
• Strong communication skills and customer-first attitude.
• Ability to manage multiple priorities and resolve issues.

Responsibilities

• Serve as liaison between Sales and the organization for customer satisfaction.
• Automate processes in the sales organization to improve efficiency.
• Communicate with customers regarding critical issues and projects.

Skills

Customer Service

Sales Support

Analytical Thinking

Communication

Problem Solving

Education

Associate degree or equivalent business experience

Tools

SAP

CRM (Dynamics 365)

Power BI

Office 365 Co-Pilot

Job description

Employer Industry: Manufacturing and Metal Cutting Tools

Why consider this job opportunity:
- Fully remote position, allowing flexibility to work from anywhere in the U.S.
- Competitive salary and performance-based incentives
- Opportunity to directly impact business performance and customer satisfaction
- Continuous professional development and training opportunities available
- 401(k) retirement savings plan with core contributions and match
- Comprehensive benefits package including health, dental, and vision insurance, as well as disability and life insurance

What to Expect (Job Responsibilities):
- Serve as a liaison between Sales and the broader organization, supporting daily activities for customer satisfaction and sales growth
- Automate time-consuming processes throughout the sales organization
- Communicate directly with customers on critical issues and projects
- Monitor and escalate issues related to logistics, open orders, and internal routing delays
- Optimize the CRM database to support sales efficiencies

What is Required (Qualifications):
- Previous experience or passion for customer service, sales support, or analytics, ideally in the manufacturing or metal cutting industry
- Proficiency in SAP, CRM (Dynamics 365), Power BI, Office 365 Co-Pilot, and other database or reporting tools
- Ability to manage multiple priorities, resolve problems quickly, and follow through on details
- Excellent verbal and written communication skills with a customer-first attitude
- Associate degree or equivalent business experience

How to Stand Out (Preferred Qualifications):
- Strong planning, organization, and analytical thinking skills
- Experience in a similar role within the manufacturing sector

#Manufacturing #SalesSupport #RemoteWork #CareerDevelopment #CustomerService

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