Call Center Representative - LNP

att; Richardson (TX); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Employee discounts up to 50% off on AT

Tuition reimbursement program

Paid Time off and holidays

Job summary

AT&T in Richardson, Texas is seeking a Premier Service Consultant focused on customer acquisition, sales, service, and retention. You'll be on the frontline delivering solutions to customers to enhance their service experience and loyalty.

The role requires proven experience in technical support and provisioning, strong communication, and ability to coordinate across cross-functional teams to resolve complex issues.

Qualifications

• Proven experience in technical support, service provisioning, or network configuration.
• Strong communication and coordination skills.
• Ability to analyze and resolve complex technical issues.
• Experience working with cross-functional teams.
• Excellent multitasking and organizational abilities.

Responsibilities

• Provision and configure business services and network solutions.
• Provide advanced technical support, addressing complex and high-impact issues.
• Serve as a key point of contact, coordinating between multiple internal and external teams to ensure timely completion of tasks and projects.
• Analyze, evaluate, and track technical problems to resolution.
• Communicate effectively and professionally with all stakeholders, ensuring clear updates and progress tracking.
• Manage multiple priorities simultaneously, demonstrating strong problem-solving and organizational skills.

Skills

Technical support experience

Service provisioning

Network configuration

Strong communication

Cross-functional collaboration

Job description

Note: This position reports to our 2221 Lakeside Blvd, Richardson, Texas location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T – a global leader in communications and technology. As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency:

Our Premier Service Consultants earn $20.16 hourly. Not to mention all the other amazing rewards that working at AT&T offers.

How You’ll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

Key Responsibilities:

• Provision and configure business services and network solutions.
• Provide advanced technical support, addressing complex and high-impact issues.
• Serve as a key point of contact, coordinating between multiple internal and external teams to ensure timely completion of tasks and projects.
• Analyze, evaluate, and track technical problems to resolution.
• Communicate effectively and professionally with all stakeholders, ensuring clear updates and progress tracking.
• Manage multiple priorities simultaneously, demonstrating strong problem-solving and organizational skills.

Qualifications:

• Proven experience in technical support, service provisioning, or network configuration.
• Strong communication and coordination skills.
• Ability to analyze and resolve complex technical issues.
• Experience working with cross-functional teams.
• Excellent multitasking and organizational abilities.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the lead as the voice of AT&T, we’d love to hear from you!

Your future is calling. Apply today!

Weekly Hours: 40

Time Type: Regular

Location: Richardson, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.