Sales Director/ SOM

Mobilelink; Sugar Land (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Mobilelink LLC is seeking a Market Sales Leader to drive overall sales performance and operational excellence across the Texas Sugar Land market. You will partner with Sales Directors and District Managers to identify gaps, drive growth, and ensure KPI achievement.

You will monitor key metrics, lead district development, and coordinate cross-departmentally to execute company initiatives. Occasional participation in community events will be required.

Qualifications

• 3+ years in Wireless Retail and/or Multi-Unit leadership roles.
• Strong analytical mindset and business acumen.
• Demonstrated ability to implement and manage sales processes that deliver results.

Responsibilities

• Drive overall sales performance and operational excellence with Sales Directors and District Managers.
• Monitor and optimize sales metrics (activations, upgrades, accessories, device protection, plan mix, AutoPay, multi-line take rate, labor usage, app adoption).
• Lead District Manager development and weekly strategy calls with consistent documentation and follow-ups.
• Analyze sales trends, prepare daily reports, and deliver actionable leadership recommendations.
• Support frontline talent development with Training and Field Leadership to elevate store performance and remove blockers.
• Manage local marketing execution and event tracking via the Events Management Portal.
• Contribute to weekly executive calls with performance tracking, compliance and recap documentation.
• Participate in outside sales events or community engagements as needed to support growth.

Skills

Wireless retail leadership

Sales process implementation

Analytics and reporting

Staffing and bench strength

Cross-functional collaboration

Job description

POSITION OVERVIEWThis role is responsible for driving overall sales performance and operational excellence across the market by partnering closely with Sales Directors and District Managers. The position focuses on identifying growth opportunities, addressing performance gaps, and ensuring consistent achievement of sales targets and key performance indicators (KPIs).Partner with Sales Directors to identify focus areas, address underperformance, and drive growth across daily and weekly sales outcomes.Monitor and optimize sales metrics, including activations, upgrades, accessories, device protection, plan mix, AutoPay, multi-line take rate, labor usage, and MyCricket app adoption.Lead District Manager development, facilitate daily strategy calls, and maintain alignment through consistent documentation and strategic follow-ups.Analyze sales trends to uncover insights, prepare and distribute daily reports, and deliver actionable recommendations to leadership.Support frontline talent development by collaborating with Training and Field Leadership to elevate store performance and remove revenue blockers.Manage local marketing execution, including social media validation and event tracking through the Events Management Portal (2 monthly for salaried managers, 1 for hourly/senior managers).Contribute to weekly executive calls with full prep: performance tracking, employee trends, compliance, and detailed recap documentation.Resolve operational escalations quickly and coordinate cross-departmentally to ensure seamless execution of company initiatives.As part of this role, employees may occasionally be required to participate in outside sales events, community engagements, or promotional activities on behalf of Cricket Wireless. These events are an extension of regular job responsibilities and are designed to support customer acquisition, brand awareness, and business growth.Employees will be provided with reasonable notice of scheduled events, and participation is considered a condition of employment. Duties at such events may include, but are not limited to: engaging with customers, representing Cricket Wireless products and services, distributing marketing materials, and assisting with event setup or breakdown.ACCOUNTABILITIES AND PERFORMANCE MEASURESMaximize the impact of support and training resources to drive sales team productivityConsistently achieve strategic goals set by executive leadershipEnsure all stores within the market meet or exceed Sales Goals and KPI benchmarksManage staffing levels within budgeted hours while maintaining payroll efficiency and complianceBuild leadership bench strength and support talent pipeline development#MLTA1QUALIFICATIONS3+ years in Wireless Retail and/or Multi-Unit leadership rolesDemonstrated ability to implement and manage sales processes that deliver resultsStrong analytical mindset and business acumen