Sales Director - Senior Living

Sunscape Boca Raton -; Boca Raton (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Company-paid Life Insurance and Vol D

Generous PTO and paid holidays

401(k) Retirement Savings Plan with公司

Job summary

Sunscape Boca Raton is seeking a Director of Community Relations to maximize occupancy and revenue by attracting qualified prospects and converting them into Residents. The role collaborates with the marketing team in a premier senior living community focused on wellbeing.

The ideal candidate has 5+ years in sales/marketing, with senior living experience preferred, and strong customer service and public relations skills. Travel to referral sources is expected.

Qualifications

• College degree preferred.
• Excellent customer service and public relations skills.
• Cheerful personality.
• Five years sales/marketing experience with a proven track record.
• Previously senior living experience preferred.
• Effective problem-solving skills.
• Creative approach to goals and problems.
• Experience working with seniors.
• Proficiency in Microsoft Office and other marketing-related software.
• Physically able to bend and reach.
• Physically able to push and pull and lift up to 40-50 pounds if necessary.
• Physically able to stand for extended periods of time.
• Spends at least 30% of time on travel to referral sources in market area.

Responsibilities

• Achieve maximum occupancy and total revenue potential by attracting qualified prospects and converting them into Residents.
• Responsible for community outreach and education activities for creating referrals.
• Meet goals including time in selling zone, outreach zone, calls, tours, home visits, prospect case studies, and follow-up to exceed occupancy.
• Respond to inquiries, schedule visits, conduct tours, and close sales per goals.
• Review pipeline and census weekly; participate in sales and marketing meetings.
• Ensure marketing team uses Sherpa for internal and external sales activities.
• Provide updates in Stand-Up meetings on census and move-ins.
• Coordinate with Marketing Coordinator for new resident and family contact information and move-in paperwork.
• Participate in onsite and offsite events.
• Collaborate with Executive Director to resolve first-impression issues.
• Review weekly productivity reports for accuracy.
• Participate in weekly sales calls with AgeWell Solvere Living.
• Work with department heads to emphasize team's role in sales.
• Provide Manager on Duty weekend coverage as scheduled.
• Update competitive assessments and price surveys semi-annually.
• Follow all emergency procedures and safety practices.
• Exhibit excellent customer service and public relations skills.
• Be creative, energetic, enthusiastic, patient, flexible, encouraging, and team-oriented.
• Display patience, tact, enthusiasm and a cheerful disposition.
• Promote the Community positively and communicate AgeWell Solvere Living values to residents, families, visitors, and team members.

Skills

Customer service

Public relations

Cheerful personality

Sales/Marketing experience

Microsoft Office proficiency

Education

College degree

Tools

Sherpa CRM

Job description

You. Belong. Here.

At Sunscape Boca Raton we place a high emphasis on the overall wellbeing of our residents and believe in providing excellent care and customer service! Come be a part of the excitement as we continue our journey of touching lives in this beautiful community and premier work atmosphere!

If that's not reason enough, as a certified Great Place to Work for 8 years in a row, we proudly offer eligible team members:

• Medical, Dental and Vision benefits
• Company-paid Life Insurance and Voluntary Disability
• Generous Paid Time Off (PTO) Plan and paid holidays
• 401(k) Retirement Savings Plan with company match

Responsibilities:

The Director of Community Relations is responsible forachieving maximum occupancy and total revenue potential of the community byattracting qualified prospects and converting those prospects into Residents.

• Responsible for communityoutreach and education activities for creating referrals.
• Regularly meets goals,including but not limited to: time inselling zone, time in outreach zone, voice-to-voice calls, tours, home visits,prospect case studies and creative follow-up and exceeding occupancy to budget.
• Responds to inquiries,schedules visits, conducts tours, and closes sales per sales and marketinggoals.
• Conducts daily and weeklyreviews of prospects in the pipeline, i.e., Hot Board
• Participates in salesmeetings, including but not limited to semi-annual marketing meetings with AgeWellSolvere Living.
• Ensures marketing team isusing Sherpa for all internal and external sales activities.
• Participates in Stand-Upmeeting providing updates to team members on census, projected move-ins, tours,events, etc.
• Provides MarketingCoordinator the new Resident and Family contact information to assist in themove-in process, including all required paperwork, unit readiness, and Residentrequests.
• Participates in eventson-site as well as off-site.
• Works with the ExecutiveDirector to resolve any Community first impression issues.
• Reviews weekly productivityreport for accuracy.
• Participates in weeklysales call with AgeWell Solvere Living.
• Works collaboratively withdepartment heads to emphasize the team’s role in sales.
• Provides Manager on Dutyweekend coverage as scheduled.
• Updates key competitorevaluations and price surveys semi-annually.
• Follows all emergencyprocedures.
• Understands all safetypractices and procedures.
• Exhibits excellent customerservice and public relations skills.
• Is creative, energetic,enthusiastic, patient, flexible, encouraging, and team-oriented.
• Displays patience, tact,enthusiasm and a cheerful disposition.
• Promotes the Community in apositive manner and effectively communicates AgeWell Solvere Living ManagedCommunity values to residents, families, visitors, and team members.

Qualifications:

• College degree preferred.
• Excellent customer service and public relations skills.
• Cheerful personality.
• Keen desire to serve seniors.
• Five years sales/marketing experience with a proven track record.
• Previously senior living experience preferred.
• Effective problem-solving skills.
• Creative approach to goals and problems.
• Experience working with seniors.
• Demonstrates proficiency in Microsoft Office and other marketing-related software.
• Physically able to bend and reach.
• Physically able to push and pull and lift up to 40-50 pounds if necessary.
• Physically able to stand for extended periods of time.
• Spends at least 30% of time on travel to referral sources in market area.

Miscellaneous:

• May have their picture taken and image used in social media or community advertising.
• May be video recorded from devices installed by families in residents’ apartments.
• May spend as much as 75% of time on travel to referral sources in market area.
• May be required to work weekends and holidays as assigned.
• May be required to work on shifts other than the one for which hired.
• Subject to exposure to infectious waste, diseases, conditions, etc., including HIV, AIDS, and Hepatitis B and C viruses.
• Could be subject to hostile and emotionally upset Residents due to mental status.
• Background, criminal, and drug tests may be required.
• May be asked to submit to random drug test during employment.
• Community calls may be monitored or recorded for quality assurance purposes. In order to ensure the proper execution and conduct during calls with family members and customers, calls are subject to quality control monitoring.