Sales Director

S.E. Combined Services of Florida; Nashville (TN); Presencial; USD 120.000 - 180.000; Jornada completa

Descripción de la vacante

S.E. Combined Services of Florida in Nashville, TN seeks a Senior Director of Sales to guide location leadership, set annual goals, and drive revenue growth across multiple funeral home locations and business lines.

You will coach staff, monitor performance against metrics, and collaborate with market leadership to expand brand presence, improve customer engagement, and ensure compliance with safety and regulatory standards.

Formación

• Bachelor's degree in Business or related field required.
• At least 10 years funeral industry experience with direct sales.
• Minimum 5 years leading a direct sales team.
• Strong interpersonal, cross-cultural communication, and client relationship skills.

Responsabilidades

• Forecast sales goals and communicate long- and short-term targets for Territory or AOR.
• Coach and motivate sales associates to achieve sales goals and improve customer satisfaction.
• Develop plans to improve brand awareness, market share, and online reputation.
• Ensure compliance with regulations and company policies; monitor safety and quality control.
• Collaborate with Market Leadership to implement product, pricing, and process improvements.
• Communicate long-term strategy and annual goals to sales force.

Conocimientos

Leadership

Strategic sales management

Customer engagement

Communication skills

Team coaching

Educación

Bachelor's Degree in Business; Marketing; or other related studies

Herramientas

MS Office Suite

Descripción del empleo

Our associates celebrate lives. We celebrate our associates.

Provide guidance and direction to location leadership in order to effectively and profitably achieve sales production and revenue growth goals as well as customer engagement scores. In collaboration with sales and market leadership, apply market and business knowledge to develop annual goals within assigned Territory. Responsible for achieving annual sales goals. Foster a sense of pride in the staff and encourage profitable case volume growth. Manages sales team at multiple locations and multiple lines of business within the Funeral Home industry.

Job Responsibilities

Business & Financial Management

• Work with Market and Sales Leadership to identify market penetration and business challenges in order to forecast sales goals and communicate long-term and short-term sales goals for Territory / area of responsibility (AOR). Work with location management and sales force to provide advice and guidance on production and revenue goals.
• Accountable for monitoring and achieving annual sales goals within Area of Responsibility (AOR). Measures sales associate and sales management effectiveness against metric goals; provides updates on trends and goal attainment to Sales, Local, and Market Leadership. Coach, train, and motivate Sales Associates to deliver exemplary customer satisfaction, enhance product knowledge, improve product margin, and exceed sales goals. Provide guidance and direction to location sales management in order to effectively motivate the achievement of sales goals.
• Provides marketing, advertising, community, and customer guidance to location leadership and sales force. Leverages corporate and market resources to expand brand and product awareness in order to increase sales and market share. Develop and implement plans to improve customer satisfaction index and on-line community reviews.
• Resolves complex problems providing resolution guidance to location leadership and empowering accountability. Assure the location's operating practices comply with applicable federal & state regulations and Company policies. Assure safety, quality control, and compliance standards are adhered.

Collaboration and Communication

• Collaborate with colleagues and market leadership to remove operational barriers, encourage ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Develop and implement communication plans for key initiatives and change management. Oversee implementation of initiatives and manage change providing leadership and guidance as needed.
• Responsible for communicating long-term strategy and annual goals to sales force. Assist staff with further cascading and messaging.

People Development

• Develop a strong, trusting, empowered, and reliable sales team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Develop frontline supervisors' proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external), interviewing, assessing, and hiring or promoting a skilled and effective staff. Establishes pay, recommends pay increases, special pays, and career advancements.
• Writes development plans to close behavior or skill gaps. Annually documents staff's performance. Recommends and discusses terminations with Local and Sales Leadership.
• Other responsibilities as requested or assigned.

Education, Experience & Skills (required unless stated otherwise)

Education, Certifications, and Licensure

• Bachelor's Degree in Business; Marketing; or other related studies

Experience & Skills

• At least ten (10) years funeral industry experience with progressively increased customer facing direct sales responsibilities with knowledge of industry competitive pricing, demographic patterns, and market competition
• At least five (5) years industry funeral/cemetery pre-need direct sales experience
• At least three (3) years' experience managing and coaching a direct sales force with proven ability to achieve sales goals.
• Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with a variety of cultures and language barriers
• Proficient in MS Office suite including mail, word, excel, & power point
• Skilled at managing both the big picture and fine details
• Strong influencing, verbal, and written communication skills
• Proficient working with databases as the company's products, pricing, and contracting is automated
• Valid driver's license and authorized driver per company policy
• Bi-lingual preferred

Working Conditions

• Environment: Work may be performed both indoors and outdoors regardless of weather conditions
• Attire: Business attire is required at all times. Personal safety equipment or appropriate attire may be require