Funeral Home Manager

S.E. Combined Services of Florida; City of Yonkers (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

S.E. Combined Services of Florida in Yonkers, NY, seeks a seasoned manager to oversee daily operations of a single funeral home location and one line of business, driving profitability while delivering compassionate service.

You will lead staff, plan budgets, monitor financials, and ensure compliance, quality service, and community presence, with emphasis on client family expectations and professional leadership.

Qualifications

• High school diploma or equivalent.
• Technical diploma in Funeral Services or Mortuary Science preferred.
• Bachelor's degree in Mortuary Science or as required by state/province law.

Responsibilities

• Finance: Work with Market Leadership to develop annual business plan and budget; prepare budgets; monitor financial, production and revenue goals; communicate strategies and goals to staff; interpret goals into local action plans.
• Operations: Manage day-to-day operations; ensure on-time services; resolve escalated customer issues; ensure compliance with regulations and policies; collaborate on resource sharing and process improvements; participate in community organizations; maintain facilities and budgeting for repairs.
• Funeral Arrangements & Directing: May receive calls to next of kin; facilitate arrangements conferences; promote funeral and related services and merchandise; may preside as MC for services in a professional manner; ensure proper handling of personal belongings.
• Leadership and People Development: Develop a strong, reliable team; provide coaching and feedback; screen candidates; recommend pay increases and promotions; build relationships across the organization.

Education

High school diploma or equivalent

Technical diploma in Funeral Services or Mortuary Science

Bachelor's degree in Mortuary Science or other degree as required by state/province law

Job description

Our associates celebrate lives. We celebrate our associates.

Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

JOB RESPONSIBILITIES

Financial Management

• Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.
• Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.
• Approve expenditures and invoices. Manage overtime to an acceptable expense.

Operations

• Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.
• Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.
• Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company
• Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture
• Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.
• Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

Funeral Arrangements & Directing

• May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.
• May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

Leadership and People Development

• Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.
• Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.
• Build effective business relationships across the organizations

MINIMUM Requirements

Education

• High school diploma or equivalent
• Technical diploma in Funeral Services or Mortuary Science preferred
• Bachelor's degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

Certification/License

• Funeral Director license as required by state/province law and as prescribed by each state board

Experience

• At least five (5) years' industry experience with increasing responsibilities
• At least two (2) years' experience guiding staff and communicating expectations
• Prior experience managing people a preferred