Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. A job at 1 Hotels is about more than punching a clock. It's about changing the world - little by little. We're the world's first mission-driven hotel company and we've got some lofty goals. All we ask is that you bring your true self and do all the good you can!
A partner to the Director of Sales & Marketing in providing leadership and direction to the Sales & Marketing team. Responsible for all activities related to the sales function and revenue generation from corporations with a concentration on traditional vertical market segments which can include insurance, finance, legal, consumer products, automotive, retail, consulting, etc. This position will oversee all group sales for these industries. Focuses on building long-term, value-based customer relationships that enable achievement of property sales objectives and personal booking goals.
Responsibilities
- Target and win over business via outside sales calls, hosting site inspections, client entertainment, presentations, familiarization trips, and sales trips, cold calling and emailing, networking, attending industry and association events. Prospect, solicit and close new business as well as maintain repeat client’s needs and maximize revenues. Handle all major events and VIP clients.
- Responsible for achieving individual and team revenue goals by developing and executing a sales strategy to prospect and solicit new accounts and further develop existing accounts.
- Ensure regular, ongoing communication occurs (e.g. daily rallies, divisional/departmental meetings, attendance at regular and ad hoc hotel meetings). Attend departmental and sales meetings to review activity and performance.
- Responsible for all phases of the sales process from lead generation, signed contracts, client changes, guarantees, set-ups, bill collection, payment confirmation, and rebooking.
- Prepare periodic sales reports and updates and manage the Sales & Marketing budget.
- Monitor guest feedback and performance data to optimize guest engagement and retention and take appropriate corrective action.
- Stay informed of market trends and introduce new products and services to drive guest engagement, increase revenue and ensure a competitive position in the market.
- Identify opportunities to optimize performance and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Coach departmental and sales managers to ensure goal and plan achievement.
- Establish and maintain open, collaborative relationships and ensure direct reports do the same.
- Provide inspirational leadership to enliven the 1 Hotels Vision, Mission and Compass; deliver on Our Promise, provide Good-Natured Service and uphold our Brand Pillars.
- Recruit and select talented leaders and team members who will enhance the 1 Hotels culture and demonstrate functional expertise; ensuring staffing levels are appropriate to meet business demands.
- Train team members; plan, assign and direct work; reward and discipline team members; address complaints and resolve problems. Provide guidance and direction to subordinates through coaching, counseling, mentoring, and reviewing performance.
- Utilize interpersonal and communication skills to lead, influence and inspire others; advocate sound business decisions; demonstrate honesty and integrity; lead by example.
- Build and maintain an organizational culture that maximizes employee engagement and attracts top talent.
Qualifications
- A post-secondary diploma or degree in a field of study related to this profession; 4 years of experience in a comparable position and/or an equivalent combination of education and experience.
- Extensive hotel sales experience within the luxury market; demonstrated strong leadership and selling skills; and proven achievements in selling, optimizing guest and team member engagement and financial performance.
- Must possess strong presentation skills, exceptional follow-up capabilities and a strong business development acumen.
- Experience successfully leading in a fast-paced environment and prioritizing demands.
- Strong interpersonal, team member relations and leadership abilities, a flexible, dynamic and positive demeanor.
- Must function optimally in a team environment and possess strength in strategic planning.
- Well versed in Sales & Marketing and Revenue Management financial aspects
- Technically savvy and familiar with Sales & Marketing operating/budgeting systems and spreadsheets.
- Ability to identify and solve problems.
- Professional & appropriate business appearance and demeanor aligned with the 1 Hotel brand and culture.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Flexibility to meet the demands of a 24-hour operation.