Sales Development Representative & SaaS (Research & Customer Experience)

QuestionPro; Remote; USD 70,000 - 80,000; Full time

Job summary

A leading SaaS company seeks a dynamic Sales Development Representative to join its U.S. team in Fresno. As the first contact in the sales process, you will identify and qualify business opportunities through cold calling, email outreach, and social media. Applicants should have a Bachelor’s degree in Business or Marketing, excellent communication skills, and experience with CRM systems. This remote position offers competitive salary, flexibility, and a collaborative culture focused on innovation and equality.

Benefits

Competitive base salary

Comprehensive benefits package

Unlimited PTO

Career progression opportunities

Diverse and inclusive culture

Qualifications

• Bachelor’s degree in Business, Marketing, or a related field.
• Excellent verbal and written communication skills.
• Comfort with cold calling and proactive outreach.

Responsibilities

• Generate new leads through cold calling and email campaigns.
• Qualify inbound and outbound leads for Account Executives.
• Collaborate with marketing teams to execute targeted outreach strategies.

Skills

Excellent verbal and written communication skills

Demonstrated resilience and strong work ethic

Experience with CRM systems

Ability to work in a remote environment

Proactive outbound outreach

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

HubSpot

LinkedIn Sales Navigator

Job description

Job Category: SaaS / Consulting / Direct Sales

Salary (OTE): $70,000 – $80,000

About QuestionPro

At QuestionPro, we’re transforming how organizations collect, analyze, and act on customer experience and market research data. For nearly two decades, we’ve been a leader in online survey technology, delivering agile, scalable SaaS platforms that power decision‑making for some of the world’s most customer‑obsessed brands.

Recognized by Forrester, Gartner, Quadrant Spark Matrix, and G2 Crowd as an industry leader, we serve over 5.3 million users across 40 countries. Our global offices in the United States, Mexico, Germany, the UK, the UAE, and Canada enable us to serve diverse sectors and markets with solutions that are both locally nuanced and globally scalable.

As a proudly bootstrapped company, our growth has always been driven by innovation and customer needs, not outside investors. That independence allows us to focus entirely on delivering value for our clients while moving quickly, thinking creatively, and building long‑term partnerships.

We’re growing rapidly and looking for a dynamic, impact‑driven professional to join our U.S. sales organization. If you thrive in a fast‑paced, creative, and collaborative environment and are eager to make a meaningful impact at a growing SaaS company, we’d love to hear from you.

QuestionPro has a fascinating journey ahead, and we’re seeking a passionate individual to join our growing U.S. sales team as a Sales Development Representative (SDR).

In this role, you will be the first point of contact in our sales process, playing a crucial role in driving growth by identifying and qualifying new business opportunities. Your primary focus will be on prospecting organizations across the United States through cold calling, email outreach, and leveraging social media platforms, primarily LinkedIn.

You will receive substantial support from our marketing and sales teams and collaborate closely with Account Executives to generate and advance qualified opportunities. This role requires comfort with outbound prospecting, persistence, and the ability to engage professionally with senior stakeholders across multiple industries.

This position supports either our Research (RE) or Customer Experience (CX) sales team. While the solution focus varies slightly between teams, the core responsibilities, tools, compensation structure, expectations, and career path are the same.

Depending on team alignment, this role will report to either the President (Research team) or the Sales Manager of CX – USA (Customer Experience team).

This is a remote position based in or near Fresno, CA, within a company culture that is fast‑paced, innovative, collaborative, and deeply committed to equality, diversity, and workplace well‑being.

Your Impact

• Proactively identify and reach out to potential clients across U.S. enterprise markets
• Generate new leads through cold calling, email campaigns, and social media outreach
• Qualify inbound and outbound leads and schedule discovery calls for Account Executives
• Collaborate with sales and marketing teams to develop and execute targeted outreach strategies
• Maintain accurate records of prospect interactions and progress within HubSpot CRM
• Meet and exceed key performance indicators (KPIs) related to outreach activity and lead generation
• Stay informed on industry trends and the competitive landscape to effectively communicate QuestionPro’s value proposition

What Sets You Apart

• Bachelor’s degree in Business, Marketing, or a related field; coursework in sales is a plus
• Excellent verbal and written communication skills
• Demonstrated resilience, determination, and a strong work ethic. We value hustle and grit
• Comfort with cold calling and proactive outbound outreach
• Experience with CRM systems (HubSpot preferred), LinkedIn Sales Navigator, and standard sales tools
• Self‑motivated with a growth mindset and ability to thrive in a remote work environment
• Organized, dependable, and detail‑oriented, with a strong commitment to integrity
• High level of empathy and a team‑oriented mindset. Our team members are expected to be collaborative, respectful, and professional with both peers and prospects
• Must reside in or near Fresno, CA

Why QuestionPro

• Remote‑first work culture with flexible in‑office collaboration
• Competitive base salary with performance‑based incentives
• Comprehensive benefits package including medical, dental, and vision coverage
• Unlimited PTO that we actively encourage you to use
• Opportunity to work with cutting‑edge SaaS technology shaping the future of research and customer experience
• Diverse, inclusive culture that values teamwork and individual contributions
• Clear career progression path with opportunity to advance to Account Executive after approximately 18 months of success in the role
• Leadership team that is invested in hearing your ideas and supporting your professional growth

Equal Opportunity Statement

QuestionPro is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued. We do not discriminate against any applicant or employee on the basis of race, color, religion, creed, sex, gender, gender identity or expression, sexual orientation, national origin or ancestry, age, physical or mental disability, medical condition, marital or domestic partner status, military or veteran status, genetic information, or any other status protected by applicable law.

We believe our work is strongest when everyone feels free to be their authentic self, and we are dedicated to building a team that reflects the diverse backgrounds, perspectives, and experiences of the communities we serve.

Ready to Apply?

Join QuestionPro and be part of a company that’s not just adapting to the future of insight‑driven decision‑making, we’re helping define it. If you’re ready to challenge yourself, grow your career, and make a meaningful impact with enterprise organizations across the globe, we’d love to hear from you.