Sales Development Representative Mid-Market

American Express Global Business Travel; Chicago (IL); On-site; USD 60,000 - 112,000; Full time

Benefits offered by this job

Health insurance

Retirement programs

Parental leave

Wellbeing resources

Job summary

American Express Global Business Travel is seeking an energetic professional to own a defined SME and mid-market portfolio across North America. You will drive outbound prospecting, sequence multi-touch outreach, and partner with Account Executives to convert conversations into qualified pipeline.

You will manage your own day-to-day pipeline, prioritizing high-potential accounts and maintaining disciplined activity across calls, emails, and social touches.

Qualifications

• Experience prospecting SME and mid-market accounts.
• Ability to build and manage a defined pipeline with clear next steps.
• Collaborative partner to Account Executives to drive opportunities.

Responsibilities

• Own a defined portfolio of small and mid-market accounts in North America.
• Execute phone-first prospecting with daily calls and personalized touches.
• Build multi-touch cadences across channels to engage busy buyers.
• Manage pipeline with disciplined tracking of callbacks and conversations.
• Partner with Account Executive on territory planning and warm handoffs.
• Navigate territory and tools independently to prioritize work.

Skills

Phone prospecting

Multichannel outreach

Pipeline management

Territory planning

Cross-functional collaboration

Tools

CRM tooling

Sales tools

Job description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

Amex GBT's mid-market segment is a major growth engine for North America, representing small-to-medium enterprises with active travel spend and growing programs. This role is the volume-and-velocity engine driving that growth, owning a territory of SME and mid-market accounts. You'll partner with sales counterparts to identify opportunities and convert conversations into qualified pipeline at the pace the segment demands.

What You'll Do

• Own a defined portfolio of small and medium-sized enterprises and mid-market clients across North America. Build target lists, identify decision-makers, and complete outbound cadences to generate qualified meetings.
• Execute phone-first prospecting with multiple daily calls, leveraging tools to drive high connect rates and layering personalized email and social touches
• Build strategic multi-touch cadences across channels that earn attention from busy buyers—knowing which accounts need more touches, different angles, or to move on
• Manage your own pipeline buckets with discipline—tracking callbacks, nurtures, and active conversations to ensure every interaction has a defined next step
• Partner strategically with your Account Executive on territory planning, account prioritization, and warm handoffs to ensure pipeline converts
• Navigate your territory, tools, and day with independence, making smart prioritization calls and owning your process

What We're Looking For

• Genuinely willing to make multiple phone calls every day
• Self-directed and resourceful—comfortable navigating ambiguity and prioritizing independently
• Strong partner to the field—you see the AE as a teammate and bring alignment
• Confident and effective on the phone—you can open conversations, handle objections, and move toward clear next steps
• Coachable and growth-oriented—you welcome feedback and want to improve daily

Location

Chicago, Illinois, United States

The US national base salary range for this position is from $60,200.00 - $111,800.00

The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.