Sales Development Representative - Mandarin Speaking (remote)

Crimson Education; Seattle (WA); Remote; USD 50,000 - 70,000; Full time

Job summary

A leading EdTech company is seeking a Sales Development Representative who is proficient in Mandarin and English. This remote role involves collaborating with marketing teams, managing customer relationships, and improving sales processes. The ideal candidate is customer-focused, organized, and eager to learn. Join a mission-driven team dedicated to transforming education for future generations.

Benefits

Flexible work environment

Annual training budget of $1,000

Access to a psychologist

Ongoing professional development workshops

Qualifications

• Experience in customer service or success roles.
• Experience with Chinese marketing platforms and channels.

Responsibilities

• Collaborate with marketing and sales teams to ensure smooth customer experience.
• Monitor leads and enrollments, report progress, and analyze customer behavior.
• Manage sales targets and KPIs independently and collaboratively.

Skills

Mandarin

English

Communication

Organizational Skills

Customer Service

Tools

Salesforce

Job description

Join to apply for the Sales Development Representative - Mandarin Speaking (remote) role at Crimson Education.

3 days ago Be among the first 25 applicants.

Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?

EdTech company Crimson Education was founded in 2013 with the idea that personalized education can transform students into future world leaders. Since then, we have grown a mission-driven team dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide, working with over 20,000 students.

Our tech platform connects tutors and mentors with high school students aiming for admission and scholarships to top universities globally.

This is a full-time position based in the US.

The ideal candidate will build rapport easily, be customer-obsessed, and have a growth mindset.

Main Responsibilities

• Collaborate with the Marketing Manager and North America Chinese marketing and sales team. Act as the first contact point for potential Chinese clients (primarily parents), ensuring a smooth customer experience across Crimson programs.
• Monitor leads and enrollments from marketing channels, report weekly/monthly progress, analyze customer behavior, and improve user experience.
• Make calls and respond to inquiries from parents and students to qualify them for sales processes, ensuring accurate data entry in Salesforce CRM.
• Establish and maintain positive customer relationships, creating a strong first impression aligned with Crimson's high-quality service standards.
• Update lead records and track their progression through the sales pipeline.
• Schedule meetings between leads and Crimson’s Academic Advisors.
• Continuously improve sales techniques and processes.
• Manage sales targets and KPIs independently and collaboratively.
• Support outreach activities such as expos, seminars, webinars, and school talks.

Required Skills and Experience

• Native or proficient in Mandarin.
• Proficient in English (spoken and written).
• Excellent communication and organizational skills.
• Professionalism, time and stress management, confidence, patience, empathy, willingness to learn.
• Experience with Chinese marketing platforms and channels.
• Experience in customer service or success roles.
• Experience in education or professional services sectors, CRM systems (especially Salesforce), and multiple platforms.
• Experience in the education sector (preferred).
• Background in college consulting or parent-focused roles (preferred).

Why Work for Crimson?

• Flexible work environment with autonomy.
• Option to work remotely or from multiple locations worldwide.
• Opportunities for development and internal promotions.
• $1,000 annual training budget.
• Access to a psychologist and ongoing professional development workshops.
• Culture of radical candor and feedback.
• Global presence across 28 markets and growing.

If you're passionate about education and people, thrive in a fast-paced, collaborative environment, and want to work with cutting-edge technology, we’d love to hear from you!

Please check your spam/junk folder for communications from Team Tailor.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Education Management