Sales Development Representative I (SDR)

CallTrackingMetrics; Millersville (MD); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

Hybrid work schedule

Paid time off

401(k) match

Health, dental, vision

Parental leave

Job summary

CallTrackingMetrics in Millersville, MD is hiring a Sales Development Representative to join our growing team. You will generate and qualify leads, engage prospects early in their decision process, and partner with Account Executives to accelerate deals while learning CTM’s platform and market dynamics.

This role emphasizes building relationships across marketing and sales, using Salesforce and Google Sheets for reporting, and adapting to a hybrid schedule with some remote days.

Qualifications

• Bachelor’s degree in a related field.
• 1–2 years in marketing, business development, or sales in a fast-paced SaaS environment.
• Strong written and verbal communication skills.
• Self-starter with a collaborative mindset.
• CRM experience (Salesforce/HubSpot) is a plus.

Responsibilities

• Drive pipeline growth by generating and qualifying leads for the sales team.
• Engage early in the buyer journey to understand needs and pain points.
• Partner with Account Executives, Enterprise, and Partnerships to support strategy.
• Stay informed on CTM platform updates and market trends.
• Develop expertise in our verticals and industry use cases.
• Research new industry verticals for expansion and inform GTM efforts.
• Serve as the initial contact to establish a positive experience.
• Collaborate with Marketing to optimize trends and feedback.
• Assist Sales in Salesforce and using Google Sheets for reporting.
• Communicate via multiple touchpoints: email, calls, meetings, events, handwritten notes.

Skills

Interpersonal communication

Self-motivated

Detail-oriented

Project management

CRM experience

G Suite proficiency

Education

Bachelor’s degree in Business, Communications, Marketing

Tools

Salesforce

HubSpot

InterAction

Google Sheets

Apollo

LinkedIn Sales Navigator

Job description

We’re Looking for Passionate, Creative People to Join Our Team

Location: Millersville, MD

Job Id:269

# of Openings:1

CallTrackingMetrics is a cutting edge software within the SaaS/UCaaS space helping drive revenue for 100,000+ clients in over 90 different countries.

Our Purpose: To create a better human experience through technology

Our Mission: We empower businesses with the tools to transform conversations into an advantage

Our Vision: We revolutionize the ways in which people and businesses connect

What do we do?

• We help businesses determine which ad campaigns produce the highest return on investment, ultimately driving more conversions, increasing efficiencies, and automating their operations.
• We help contact centers support and better connect with their customers by offering a variety of tools such as our mobile app, transcriptions, chat and text messaging features, queue tracking, and a bunch of incredible analytics.
• We help businesses to work remotely as effectively as they do in-person through our soft-phone and contact center support tools, helping thousands of businesses to employ team members around the world.
• We enable automation through powerful AI features to enhance workforce productivity, discover business opportunities and improve the human experience of communication by reducing the time spent on boring tasks and allowing more human time to interact.

Our headquarters is in Maryland, but we have team members around the country focused on helping our customers. We pride ourselves on our amazing culture, which you can learn about here.

Who are we hiring (and what will they do)?

We are looking for a Sales Development Representative (SDR) to join our team.

Key Responsibilities

• Drive pipeline growth by generating and qualifying leads through a mix of inbound follow-up and targeted outbound outreach, ensuring a steady flow of high-quality prospects for the sales team.
• Establish engagement with prospects early in their decision making process and buyer journey to understand business needs, identify pain points, and assess overall fit—ultimately ensuring only qualified opportunities advance through the sales process.
• Partner with Account Executives, Enterprise, and Partnerships to support territory strategy, accelerate sales cycles, and ensure handoffs are timely and positioned for success.
• Acts as a student of the CTM platform and its ecosystem, regularly participating in training sessions, staying informed on product updates and understanding how market trends impact client use cases.
• Become an expert in our current verticals, focusing on how each industry leverages our platform to solve their own challenges and drive value.
• Research and analyze new industry verticals for expansion by identifying trends, potential use cases, and strategic opportunities to help inform go‑to‑market efforts.
• Serve as the initial contact, establish a strong foundation for a positive customer experience.
• Work with our Marketing team to help optimize market trends and customer feedback, with the goal to increase website traffic.
• Partner with our experienced Account Executives to help fill their pipeline and develop your skills.
• Assist the sales team within the Salesforce environment, and use Google Sheets to support our Business Analyst in retrieving needed metrics and reporting.
• Demonstrate CTM’s values and deepen relationships through multiple touch‑points in the sales cycle to include: email, phone, Go‑To Meeting, networking events, and handwritten notes.

Required Qualifications

• Bachelor’s degree in Business, Communications, Marketing, Public Relations, or a related field from an accredited college or university preferred.
• Minimum of 1‑2 years of experience in marketing, business development, or sales—ideally within a fast‑paced SaaS, professional services, or multi‑office organization.
• Strong interpersonal skills with excellent written and verbal communication.
• Self‑starter with a collaborative mindset, able to thrive in a fast‑moving, deadline‑driven environment.
• Detail‑oriented with strong proofreading, editing, and organizational skills.
• Proven ability to manage multiple projects and shifting priorities while maintaining a positive, solutions‑focused attitude.
• Experience with CRM platforms (e.g., Salesforce, HubSpot, or InterAction) is a plus.
• Proficient in Google Suite; bonus if comfortable with tools like Apollo, LinkedIn Sales Navigator, or similar prospecting platforms.

Benefits

• Salary range will be determined based on factors such as calibrated job level, educational background, prior work experience, qualifications, skills, competencies, and proficiency for the role.
• Quarterly bonuses up to 15% of that quarter’s salary when revenue goals are reached.
• Earned commissions paid quarterly.
• Annual merit increases for meeting expectations.
• Hybrid work schedule (Mondays and Fridays remote, with Summer Fridays after 5 years of service).
• Generous Paid‑Time‑Off: up to 30 days per year, dependent on tenure.
• Two work‑from‑anywhere weeks per year, with additional weeks earned with tenure.
• Eight paid holidays + one floating holiday for birthday or religious holiday; additional floating holidays earned with tenure.
• 24 hours of VTO (voluntary time off) to volunteer at favorite charities.
• 401(k) plan with per‑pay employer matching up to 5%, vested immediately.
• Medical, dental, vision, and prescription coverage for employees and families; HSA and FSA pre‑tax options with employer match for the HSA plan.
• Up to four weeks of paid parental leave, depending on tenure.
• Free basic life insurance and AD&D coverage equal to annual base salary.
• Free short‑term disability coverage at 100% salary after 6 months of employment.
• Access to health and well‑being resources such as telephonic counseling, legal advice, and will preparation.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities/Affirmative Action

Compensation

We know your worth and want to pay you for it.

Health & Wellness Coverage

Your overall wellness matters to us.

Family Focused

We believe family should always come first.

Paid Time Off

Enjoy some guilt‑free time away.

Retirement

We are dedicated to helping you invest in your future.

Work‑Life Balance

Be part of a team with an awesome work‑life balance.

In‑Office Amenities

We like our team to have everything and more.

Tenured Summer Fridays

Employees with 5+ years enjoy extra time off during the summer.

Semiannual All Hands Weeks

Each January and July we host All Hands Weeks.

Praise from Our Current Team

• “CTM has created an environment where every employee is empowered to bring their best self to work. Because communication is highly valued, we are encouraged to share our ideas and perspectives whenever we see opportunities to enhance our platform or elevate the customer experience, regardless of our role. Knowing that my voice is welcomed and respected allows me to contribute with confidence and fully leverage my strengths each day.”—Andrew Wicks, Lead Technical Support Analyst
• “I love the “aha” moments when our customers grasp the full potential of our software and see how it can be applied to help elevate their business. It’s incredibly rewarding and my favorite part of the job.”—Chris Nalley, Sr. Product Training Partner

I value that CTM is a place to grow, learn, and innovate without limitations.