Sales Development Representative - Docket

Service Core; Denver (CO); Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with employer match

Grubhub lunch stipend

WFH equipment provided

Flexible time off

Company holidays (14)

Job summary

ServiceCore, paired with Docket, is seeking a Sales Development Representative to generate and qualify leads in a rapidly growing field-service software startup. The role focuses on outbound prospecting, multi-channel outreach, and close collaboration with Account Executives to drive pipeline and revenue.

You will engage in a hybrid/remote work model from our Denver HQ, leveraging Salesforce and Outreach.io to manage activities and measure success.

Qualifications

• Bachelor's degree in Business or Communications and/or 1-year experience as a Sales Development Representative (preferably).
• Organized, flexible, and adaptable in a highly fast-paced tech startup environment.
• Demonstrated ability as a high performer to exceed attainment, quota, and grow revenue.
• Strong ability to learn, is coachable and willing to receive and implement feedback.
• Proven experience in a similar SDR role, preferably in a B2B software sales environment. Experience in software and/or technology sales (preferably).
• Excellent communication and interpersonal skills.
• Ability to grasp technical concepts and articulate them clearly to prospects.
• Strong organizational and time-management skills.
• Experience with Salesforce & Outreach.io (preferred).
• Additional experience preferred - Field Services, SMB sales, hyper-local, logistics or Home Services Sales

Responsibilities

• Prospect Outreach: Conduct outbound prospecting to generate leads within the roll-off dumpster rental industry. Will receive inbound leads as reward for hard work.
• Qualify leads based on predefined criteria to identify potential customers with genuine interest and need for our software solutions.
• Lead Management: Effectively manage and organize leads using Salesforce and Outreach.io.
• Collaboration: Collaborate with the sales team to align prospecting efforts with overall sales strategies and ensure smooth handover of opportunities.
• Reporting: Maintain detailed records of prospect interactions and activities; provide regular reports on prospecting activities and pipeline.

Skills

Cold calling

Lead qualification

Communication

Time management

Team collaboration

Salesforce

Outreach.io

Education

Bachelor's degree in Business or Communications

Tools

Salesforce

Outreach.io

Job description

Sales Development Representative - Docket (Hybrid or Remote)

Company Overview

ServiceCore and Docket are rapidly-growing field-service Software as a Service platforms serving the portable sanitation and dumpster industries. Named the #80 fastest-growing software company in America by Inc. 5,000, we're redefining how our customers manage their businesses. Our software helps hardworking business owners save time, stay organized, and get paid faster by streamlining job management, route optimization, inventory tracking, and billing automation. Our customers work hard, and so do we—giving them tools to get more done with less stress.

We live by our core values of Love Our Customers, Be Real, Give a Shit, Deliver Results and of course Keep it Fun. ServiceCore provides hard-working individuals the opportunity to work and grow within an agile, fast-paced start-up environment. We are proud of our accomplishments and take our jobs seriously while not taking ourselves too seriously. We believe in growing together, celebrating successes, and empowering each team member to make a real impact.

Role Overview

We are seeking a talented Sales Development Representative to join our Docket Sales team and capitalize on an amazing greenfield market opportunity within the field service industry. We've grown 4x over the last few years, emerging as a market leader, and only getting started. This person would be responsible for generating new leads in the industry through cold calling, emailing, texting. In this position, 80% of working time will be spent on cold calling prospective customers and the rest will be spent on finding other channels to book prospects (emails, texts, facebook, linkedin). We are committed to developing and fostering excellent relationships with our customers. Our goal as a company is to provide an atmosphere that facilitates growth for our team members, both personally & financially, and to foster a team environment of collaboration and consistent results.

Role and Responsibilities - What You'll Do

Prospect Outreach:

• Conduct outbound prospecting to generate leads within the roll-off dumpster rental industry. *Will receive Inbound leads as reward for hard work
• Utilize phone calls, emails, and other communication channels to establish initial contact with potential customers
• Take complete ownership of the outbound sales process from start to finish. That means hunting for prospects and handing off qualified prospects to Account executives

Qualify Leads:

• Qualify leads based on predefined criteria to identify potential customers with genuine interest and need for our software solutions
• Qualify interested prospects and arrange meetings between customers and AE's

Product Knowledge:

• Develop a deep understanding of the features and benefits of both Docket and Servicecore software depending on which side you are placed on
• Articulate value propositions clearly to prospects and address their unique business challenges

Lead Management:

• Effectively manage and organize leads using Salesforce and Outreach.io
• Provide detailed and accurate information to the sales team for further engagement

Collaboration:

• Collaborate with the sales team to align prospecting efforts with overall sales strategies
• Communicate effectively with internal teams, marketing and sales teams, to ensure a seamless handover of qualified opportunities
• Continue to think of ways to scale beyond your day-to-day role. We don't want this person to be just another person that we plug into a process. We need this person to think ambitiously and have the desire to outgrow the role

Reporting:

• Report directly to your manager of Sales Development
• Maintain detailed records of prospect interactions and activities in outreach, and salesforce
• Provide regular reports on prospecting activities, pipeline development, and key performance metrics to your manager

Market Research:

• Stay informed about industry trends, competitor activities, and market changes
• Provide valuable insights to enhance marketing and sales strategies
• Docket Website for background: yourdocket.com

Qualifications

• Bachelor's degree in Business or Communications and/or 1-year experience as a Sales Development Representative (preferably)
• Organized, flexible, and adaptable in a highly fast-paced tech startup environment
• Demonstrated ability as a high performer to exceed attainment, quota, and grow revenue
• Strong ability to learn, is coachable and willing to receive and implement feedback
• Proven experience in a similar SDR role, preferably in a B2B software sales environment. Experience in software and/or technology sales (preferably)
• Excellent communication and interpersonal skills
• Ability to grasp technical concepts and articulate them clearly to prospects
• Strong organizational and time-management skills
• Experience with Salesforce & Outreach.io (preferred)
• Additional experience preferred - Field Services, SMB sales, hyper-local, logistics or Home Services Sales

Work Environment

• Casual, open-office environment
• Tuesdays and Wednesday in office for local employees (free parking!)
• Fully stocked kitchen with fresh food and coffee at our Denver HQ
• Hybrid and/or fully-remote work
• Regular company events / outings

Salary & Benefits

• Base Salary: $75,000 - $85,000 OTE (Dependent on Experience)
• 14 Company Holidays in addition to Flexible Time Off
• Healthcare, dental and vision insurance with generous employer contributions
• 401(k) w/ employer match
• Regular lunches and a fully-stocked kitchen (if in Denver)
• Bi-weekly Grubhub lunch stipend for remote folks
• WFH Equipment Provided (if remote)
• A Strong Company Culture that Lives by Our Core Values - Love our Customers, Be Real, Give a Shit, Deliver Results, and Keep it Fun.

In addition to our commitment to equal pay for equal work, ServiceCore is also committed to equal opportunity regardless of race, color, age, ancestry, religion, gender, gender identity, genetic information, parental or pregnancy status, sexual orientation, marital status, citizenship, national origin, disability, or veteran status.