Sales Development Representative, Customer Base

NinjaOne, LLC; Austin (TX); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Hybrid remote

Medical coverage

Dental coverage

Vision coverage

401(k) plan

Unlimited PTO

Growth opportunities

Job summary

NinjaOne, LLC in Austin, TX is seeking a proactive Sales Development Representative to engage with our largest customers and educate leads within the Success team.

This role is based in Austin with some Tampa travel; in-office Monday, Tuesday, Thursday and Friday. You will use consultative phone skills, log activities in Salesforce, and help grow our business by strengthening customer relationships.

Qualifications

• Strong verbal communication and listening skills.
• Results-driven with track record of meeting outbound call targets.
• Organized, detail-oriented, with reliable follow-up.

Responsibilities

• Engage with a defined group of customers to educate and qualify leads.
• Use consultative phone skills to build relationships and overcome objections.
• Document activities in Salesforce and track opportunities.
• Collaborate with cross-functional teams to drive customer success.
• Other duties as needed.

Skills

Verbal communication

Self-starter

Meeting outbound targets

Organized

Tech-savvy

Multi-tasking

Tools

Salesforce

Job description

About the Role

We are looking for an outgoing, self-motivated individual to join our Success team in Austin. As a Sales Development Representative, within the customer base, you will connect with and educate clients as well as qualify leads. The ideal candidate is excited to be on the phone building relationships with our existing customers. NinjaOne is a fast-paced company looking for candidates that can help us continue to grow our successful business.

Location

Austin, Texas and Tampa, Florida - in office Monday, Tuesday, Thursday, and Friday

What You'll be Doing

• Work along with a pre-defined group of our largest and most important customers; establish connections with partners ranging from support agents to CISOs
• Use exceptional consultative phone skills, including the ability to communicate clearly, listen actively, inspire, project confidence and overcome objections
• Utilize Salesforce to ensure activities are documented properly, opportunities are accurately predicted and information regarding the opportunity is communicated appropriately
• Bring enthusiasm and energy to work
• Other duties as needed

About You

• You have excellent verbal communication skills
• You are an energetic self-starter who enjoys working in an international environment
• You have a proven record of meeting minimum outbound call targets and/or call time goals
• You are organized and detail-oriented with thorough follow-up skills
• You are proficient with technology
• You are able to multi-task with several tools, work independently and prioritize tasks

About us

NinjaOne unifies IT to simplify work for nearly 40,000 customers in 140+ countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.

What You'll Love

• We are a collaborative, kind, and curious community.
• We honor your flexibility needs with full-time work that is hybrid remote.
• We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
• We help you prepare for your financial future with our 401(k) plan.
• We prioritize your work-life balance with our unlimited PTO.
• We reward your work with opportunities for growth and advancement.

Additional Information

This position is NOT eligible for Visa sponsorship.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.