Sales Development Representative

Empower Pharmacy; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

Empower Pharmacy is seeking a Sales Development Representative to drive growth by identifying and qualifying leads in a remote environment. The role focuses on proactive outreach to align our innovative medication solutions with customer needs, requiring strong communication and organizational skills. Join us to make a real impact in the healthcare industry with a mission-driven team committed to excellence in medication accessibility.

Benefits

Comprehensive medical, dental and vision coverage

401(k) matching

Paid time off

IV therapy

Wellness perks

Qualifications

• Minimum 1 year of call center, customer service, or sales-related experience.
• Excellent interpersonal abilities and professional maturity.
• Comfort with CRM and proficiency in Microsoft 365.

Responsibilities

• Identify, engage, and qualify leads through outbound calls and emails.
• Maintain accurate lead records in CRM software.
• Conduct discovery conversations to align solutions with customer needs.

Skills

CRM

Communication Skills

Organizational Skills

Multitasking

Time Management

Education

High School Diploma

Associate or Bachelor's Degree

Tools

Salesforce

Microsoft 365

Qualified.com

Job description

Location: Remote - (United States), United States

Posted: May 30, 2025

Job Type: FULL TIME

Req# 4505

Company Overview

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.

What sets us apart is our relentless focus on four core values: People, Quality, Service and Innovation. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.

Position Summary

The Sales Development Representative drives growth by identifying and qualifying leads, ensuring strong pipeline development and smooth handoffs to account executives. This role engages prospects through proactive outreach and expert knowledge, supporting Empower’s mission to provide innovative medications for healthier, happier lives.

Duties and Responsibilities

• Identify, engage, and qualify leads through outbound calls, emails, and social media while ensuring prompt responses to inbound inquiries within 24 hours to build a strong pipeline.
• Conduct discovery conversations to align solutions with customer needs, maximizing potential revenue streams and scheduling meetings with account executives.
• Maintain accurate lead records in Customer Relationship Management (CRM) software, follow structured weekly plans, and adhere to sales processes for smooth handoffs and efficient follow-ups.
• Track key metrics, participate in training, and meet or exceed key performance indicators, including call volume, lead response times, and scheduled meetings to improve conversion rates.
• Maintain expertise in product offerings, compounding practices, and regulatory requirements to engage prospects with professionalism, build trust, and foster customer relationships.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Knowledge and Skills

• CRM experience required, with Salesforce preferred, along with proficiency in Microsoft 365, sales automation tools like Qualified.com, and strong organizational, multitasking, and time management skills.
• Excellent interpersonal and communication skills, professional maturity, attention to detail, and the ability to adapt to changing environments, meet deadlines, and deliver accurate customer service in both home and office settings.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Values

• People: Our people define who we are as a company, and we believe that understanding and addressing the needs of our team, clients, and community is fundamental to fostering a culture of support and growth.
• Quality: Quality stands at the core of our mission, reflecting our commitment to excellence in every medication we produce.
• Service: We are here to serve others. Every interaction with our patients, providers, employees and other stakeholders comes from a place of service.
• Innovation: By continuously exploring new methodologies and embracing technology, we ensure that every solution we offer is at the forefront of pharmaceutical care.

Experience and Qualifications

• Minimum of 1 year of call center, customer service, or sales-related experience.
• Requires a high school diploma or equivalent; Associate or bachelor’s degree preferred.

Employee Benefits, Health, and Wellness

We offer comprehensive benefits to support your health, well-being, and future, including medical, dental, and vision coverage, paid time off, 401(k) matching, wellness perks, IV therapy, and compounded medications. Learn more:https://careers.empowerpharmacy.com/benefits/ - Link Opens in New Tab