Sales Development Representative

Staples Advantage Canada; Town of Florida (NY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Flexible PTO

Holiday schedule

401(k) match

Discount programs

Job summary

Staples Advantage in New York is seeking a Sales Development Representative to connect warm leads with the right Staples solutions and help build a robust pipeline. You will work closely with Sales, Marketing, and Operations to qualify opportunities and drive revenue growth.

Ideal candidates are customer-focused with strong communication skills and a willingness to learn. The role combines inbound/outbound activity in a hybrid in-office schedule, with Fridays remote.

Qualifications

• 1+ years of blended customer service and sales experience in a call center environment.
• Bachelor’s degree preferred.
• Experience using Salesforce.com or similar CRM platforms.

Responsibilities

• Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
• Prospect, qualify, and engage potential customers to identify business needs and opportunities.
• Guide qualified prospects through the early stages of the sales process.
• Process lead lists and manage opportunities through the Staples sales funnel.
• Collaborate with Sales, Marketing, and Operations teams.

Skills

Customer-first mindset

Interpersonal skills

Verbal and written communication

Time management

Results-oriented

Education

High school diploma or GED

Bachelor’s degree (preferred)

Tools

Salesforce

Job description

This position is a minimum of 4 days in office with flexibility for remote work on Fridays.

Staples is business to business. You’re what binds us together.

As a Sales Development Representative (SDR), you will connect prospective customers with the right Staples solutions to help their businesses succeed. Working closely with Sales, Marketing, and Operations, you will engage warm leads, qualify opportunities, and help build the pipeline that drives revenue growth. This is an excellent opportunity for an energetic, customer-focused professional looking to grow a successful sales career.

What you’ll be doing:

• Connect with prospective customers through warm leads generated from inbound calls and marketing campaigns.
• Prospect, qualify, and engage potential customers to identify business needs and opportunities.
• Guide qualified prospects through the early stages of the sales process.
• Process lead lists and manage opportunities through the Staples sales funnel.
• Conduct prospect research using LinkedIn and internal databases.
• Collaborate with Sales, Marketing, and Operations teams.
• Utilize Salesforce and CRM tools to track customer interactions.
• Achieve daily, weekly, and monthly SQL conversion goals.
• Apply sales techniques to overcome objections.
• Monitor sales performance metrics and continuously improve results.

What you bring to the table:

• Customer-first mindset.
• Strong interpersonal and relationship-building skills.
• Excellent verbal and written communication skills.
• High motivation and willingness to learn.
• Ability to multitask and prioritize work.
• Strong organization and time management skills.
• Resilience when handling objections.
• Adaptability in a fast-paced environment.
• Results-oriented mindset.
• Positive approach to challenges and growth.

What’s needed- Basic Qualifications:

• High school diploma or GED.
• 1+ years of blended customer service and sales experience in a call center environment.

What’s needed - Preferred Qualifications:

• Bachelor’s degree.
• Experience selling over the phone.
• Experience using Salesforce.com or similar CRM platforms.
• Additional customer service and sales experience in a contact center environment.
• Interest in building a long-term sales career.

We Offer:

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more!

The salary rangerepresentsthe expected compensation for this role at the time of posting. The specificbasepay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay,in accordance withfederal and state requirements.