Sales Development Representative

Five Star Franchising; Springville (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

ProNexis is seeking a motivated sales professional to be the first point of contact for prospective customers. You will guide conversations through the qualification process, ask questions to uncover needs, and schedule qualified appointments for the sales teams.

You will handle high call volumes while delivering exceptional service and documenting conversations in the CRM. Ideal candidates bring experience in inside sales or B2B environments, strong communication skills, and a proven track

Qualifications

• 2+ years of experience in sales, inside sales, B2B, business development, or high-performing call centers.

Responsibilities

• Serve as the first point of contact for prospective customers across multiple marketing channels.
• Build rapport quickly and confidently guide customers through the sales qualification process.
• Ask thoughtful questions to understand customer needs and recommend the next steps.
• Overcome objections regarding scheduling, pricing, timing, and services with a consultative approach.
• Schedule qualified appointments for our sales teams, maximizing opportunities.
• Handle a high volume of inbound and outbound calls while delivering an exceptional customer experience.
• Accurately document conversations and customer information within our CRM.
• Collaborate with internal teams to ensure seamless customer experiences from initial contact through appointment completion.
• Resolve scheduling conflicts and customer concerns with professionalism and urgency.
• Identify priority situations and escalate when appropriate.
• Meet and exceed key performance metrics related to quality, productivity, appointment conversion, and customer satisfaction.
• Stay knowledgeable on company services, promotions, and sales strategies.

Skills

Inside sales

B2B sales

Appointment setting

Relationship building

CRM software

Objection handling

Verbal communication

Written communication

Tools

CRM software

Job description

At ProNexis, we don't simply answer phones—we create exceptional first impressions that drive business growth. We're looking for highly motivated professionals who thrive in fast‑paced sales environments, enjoy building relationships, and know how to turn conversations into opportunities.

This role is ideal for candidates with experience in inside sales, B2B sales, appointment setting, business development, customer acquisition, or consultative customer service. If you're energized by solving problems, overcoming objections, and influencing buying decisions, we'd love to meet you.

What You’ll Do

• Serve as the first point of contact for prospective customers across multiple marketing channels.
• Build rapport quickly and confidently guide customers through the sales qualification process.
• Ask thoughtful questions to understand customer needs and recommend the best next steps.
• Overcome objections regarding scheduling, pricing, timing, and services while maintaining a consultative approach.
• Schedule qualified appointments for our sales teams, maximizing every opportunity.
• Handle a high volume of inbound and outbound calls while delivering an exceptional customer experience.
• Accurately document conversations and customer information within our CRM.
• Collaborate with internal teams to ensure seamless customer experiences from initial contact through appointment completion.
• Resolve scheduling conflicts and customer concerns with professionalism and urgency.
• Identify priority situations and escalates when appropriate.
• Meet and exceed key performance metrics related to quality, productivity, appointment conversion, and customer satisfaction.
• Stay knowledgeable on company services, promotions, and sales strategies.

What Makes You Successful

We're looking for professionals who naturally influence conversations rather than simply answer questions.

Successful Candidates Typically Have Experience In

• Inside Sales
• B2B Sales
• Business Development
• Sales Development Representative (SDR)
• Customer Success
• High‑volume appointment setting
• Account Management
• Consultative sales
• Lead qualification
• Call center sales

Requirements

Preferred Qualifications

• 2+ years of experience in sales, inside sales, B2B sales, business development, or high-performing call center environments.
• Proven ability to meet or exceed sales, conversion, or performance goals.
• Strong objection handling and negotiation skills.
• Excellent verbal and written communication.
• Ability to quickly build trust and credibility with customers.
• Comfortable managing multiple conversations and priorities in a fast‑paced environment.
• Experience using CRM software.
• Self‑motivated with a competitive mindset and a desire to continuously improve.

What We’re Looking For

• Competitive without sacrificing customer experience.
• Confident speaking with decision-makers.
• Resilient when facing objections or rejection.
• Driven by goals and performance metrics.
• Curious and an active listener.
• Coachable and eager to improve.
• Professional, dependable, and accountable.
• Comfortable adapting to change and learning new systems quickly.

Why Join ProNexis?

At ProNexis, your impact is measurable. Every conversation you have helps businesses connect with customers and grow. We provide the training, coaching, and support you need while recognizing and rewarding top performers.

If you’re looking for a role where your communication skills, sales ability, and drive directly influence success, we’d love to hear from you.