Sales Development Manager - East

Cresta; New York (NY); Hybrid; USD 142,000 - 190,000; Full time

Benefits offered by this job

Flexible vacation

Paid parental leave

Gym & Phone allowance

Work from home office stipend

Meals for in-office employees

Job summary

Cresta in New York is looking for a Sales Development Representative (SDR) Leader to foster a high-performance sales culture. This role involves hiring and developing SDR talent, strategizing data-driven outbound and inbound efforts, and collaborating across teams to meet KPIs.

With over 2 years of leadership experience in tech, the ideal candidate will utilize tools like Gong and LinkedIn Sales Nav. Competitive, location-based compensation is offered, including equity and extensive benefits.

Qualifications

• 2+ years of sales/SDR leadership experience in a high-growth technology company.
• Located in the NYC area, willing to commute to the office up to 3x a week.
• Experience managing pipeline goals and forecasting.

Responsibilities

• Hire, onboard, and develop exceptional SDR talent.
• Build and iterate on a data-driven outbound and inbound strategy.
• Report on SDR KPIs to ensure SLAs are met.

Skills

Sales leadership

Analytical skills

Outbound strategy execution

Modern SDR tools usage

Tools

Gong

LinkedIn Sales Navigator

6sense

Zoominfo

Job description

Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.

Born from the Stanford AI Lab, Cresta has raised more than $270 million from the world’s leading investors, including a16z, Greylock, and Sequoia. Cresta’s leadership includes some of the leading minds in AI today. Our CEO, Ping Wu, founded and led Google’s Contact Center AI and Vertex AI platforms before joining Cresta to build the future of AI-driven customer experiences.

Over the next few years, AI is going to redefine how people all over the world interact with businesses every day. Come build that future at Cresta.

Responsibilities

• Hire, onboard, and develop exceptional SDR talent
• Build & iterate on a data-driven Outbound & Inbound strategy
• Foster a winning culture of high accountability and performance
• Motivate the team through lucrative incentives and contests
• Uplevel SDRs and help them grow into our future AEs and managers
• Report on SDR KPIs to ensure that KPIs and SLAs are hit daily
• Partner cross-functionally with Marketing, Revenue Operations, and Sales on key initiatives

Qualifications

• 2+ years of sales / SDR leadership experience in a high-growth technology company
• Located in the NYC Area and willing to commute to the office up to 3x per week (Monday, Wednesday, Friday)
• Deep understanding of modern SDR processes and tools such as Gong, LinkedIn Sales Nav, 6sense, Zoominfo, etc.
• Experience executing an outbound multichannel strategy and optimizing playbooks
• Consistent track record of exceeding quota while both leading a team and as an individual contributor
• Strong analytical experience with experience managing pipeline goals and forecasting
• Experience partnering with AEs, Marketing, and RevOps to align on ICP, messaging, internal processes, etc.

Perks & Benefits

• We offer Cresta employees a variety of medical, dental, and vision plans, designed to fit you and your family’s needs
• Flexible vacation time to promote a healthy work-life blend
• Paid parental leave to support you and your family
• Monthly Gym & Phone allowance
• Work from home office stipend to help you succeed in a remote environment
• Lunches and dinners included for in-office employees via Grubhub

Compensation At Cresta

Cresta’s approach to compensation is simple: recognize impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

The posted salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.

This role is variable target compensation eligible. There is potential to exceed target earnings when goals are surpassed.

OTE Range: $142,000 to $190,000 + Offers Equity