Sales Desk Manager

Lithia & Driveway; Mars (PA); On-site; USD 130,000 - 175,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Employee Stock Purchase Plan

Lithia Learning Center

Vehicle Purchase Discounts

Wellness Programs

Job summary

Baierl Toyota, part of Lithia & Driveway, is hiring a Sales Desk Manager to lead our customer-facing sales team and drive performance. You will desking deals, coach consultants, and ensure profitability while delivering an exceptional customer experience.

Join a national network with growth opportunities, leadership development, and a high-performance culture. The role reports to the General Sales Manager and collaborates with Finance & Insurance to maximize sales and customer satisfaction.

Qualifications

• 3+ years of automotive sales management experience in an OEM franchise dealership.
• Proven success desking deals and driving profitable sales performance.
• Strong understanding of retail and lease transactions, lender guidelines, and F&I processes.
• Experience leading, coaching, and developing sales professionals.
• Proficiency with CRM systems, dealership management systems (DMS), and digital retailing tools.
• Excellent communication, negotiation, and customer-facing skills.
• Strong analytical and problem-solving abilities.
• Valid driver’s license with an acceptable driving record in your state of residence.

Responsibilities

• Desk and structure new and pre-owned vehicle deals to meet sales and profitability targets.
• Assist sales consultants in closing vehicle sales when needed.
• Review and approve all sales transactions for accuracy and compliance.
• Partner with Finance & Insurance Managers to maximize product penetration and customer satisfaction.
• Monitor daily sales activity, lead performance, appointments, and showroom traffic.
• Coach, mentor, and develop sales consultants to improve closing ratios and customer experience scores.
• Ensure all CRM activities, prospect follow-up, and customer communications are completed effectively.
• Analyze market conditions, inventory levels, and pricing strategies to remain competitive.
• Collaborate with leadership on inventory management, aging units, and sales forecasts.
• Assist with recruiting, onboarding, and training new sales team members.
• Maintain compliance with all dealership, OEM, state, and federal regulations.
• Support achievement of departmental goals related to volume, gross profit, penetration rates, and customer satisfaction.
• All other duties as assigned.

Skills

Sales leadership

Desking expertise

Retail & lease knowledge

Coaching & development

CRM proficiency

DMS familiarity

Digital retailing tools

Communication skills

Analytical thinking

Valid driver’s license

Education

High School diploma

Tools

CRM systems

Dealership Management System (DMS)

Digital retailing tools

Job description

Dealership:

L0294 Baierl Toyota

Baierl Toyota

Drive Your Career Forward with Lithia & Driveway

At Lithia & Driveway , we’re powered by people and driven to deliver results. As one of the largest automotive retailers in North America, we’re focused on growing leaders who want to make an impact – both in their store and across the company.

We are looking for a Sales Desk Manager to lead, develop, and inspire our customer-facing Sales team at Baierl Toyota. This role is a key driver of performance, culture, and customer experience.

Why Join Our Team?

We don’t just offer jobs – we offer opportunities. Our culture is rooted in values like earning customers for life, improving constantly, and taking ownership of results.

At Lithia & Driveway, you’ll find:

• Real opportunities for advancement across a national network
• Leadership development and training through our internal learning programs
• A high-performance culture that recognizes and rewards results
• The ability to influence store success and shape your team

What You’ll Do

The Sales Desk Manager is responsible for driving the dealership’s sales performance by managing deal structure, desking transactions, coaching sales consultants, and ensuring profitability while delivering an exceptional customer experience. This role serves as a key leader within the sales department, partnering closely with the General Sales Manager, Finance & Insurance team, and sales staff to maximize vehicle sales, gross profit, and customer satisfaction.

• Desk and structure new and pre-owned vehicle deals to achieve sales and profitability objectives.
• Work directly with customers when needed to assist sales consultants in closing vehicle sales.
• Review and approve all sales transactions to ensure accuracy, compliance, and profitability.
• Partner with Finance & Insurance Managers to maximize product penetration and customer satisfaction.
• Monitor and manage daily sales activity, lead performance, appointments, and showroom traffic.
• Coach, mentor, and develop sales consultants to improve closing ratios, gross profit, and customer experience scores.
• Ensure all CRM activities, prospect follow-up, and customer communications are completed effectively.
• Analyze market conditions, inventory levels, and pricing strategies to remain competitive.
• Collaborate with leadership on inventory management, aging units, and sales forecasts.
• Assist with recruiting, onboarding, and training new sales team members.
• Maintain compliance with all dealership, OEM, state, and federal regulations.
• Support achievement of departmental goals related to volume, gross profit, penetration rates, and customer satisfaction.
• All other duties as assigned.

What You’ll Bring

• 3+ years of automotive sales management experience in an OEM franchise dealership.
• Proven success desking deals and driving profitable sales performance.
• Strong understanding of retail and lease transactions, lender guidelines, and F&I processes.
• Experience leading, coaching, and developing sales professionals.
• Proficiency with CRM systems, dealership management systems (DMS), and digital retailing tools.
• Excellent communication, negotiation, and customer-facing skills.
• Strong analytical and problem-solving abilities.
• Valid driver’s license with an acceptable driving record in your state of residence.

Total Rewards

$130,000 - $175,000/ Per Year; This is a performance based position eligible for a base/hourly offset with opportunities to earn commission and bonus.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at www.totalrewards.lithiadriveway.com.

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We’ve built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.