Sales & Customer Service Support Assistant

Naturescape; Muskego (WI); On-site; Full time

Job summary

Naturescape, a family-owned business in Muskego, is hiring a full-time Sales & Customer Service Support Assistant. This role involves providing exceptional customer support and administrative tasks essential to our operations. All experience levels are welcomed as extensive training will be provided. Join a close-knit team committed to creating a positive work environment.

Benefits

Health, dental, and vision insurance

401K with 200% company match

Up to 3 weeks of PTO

Annual raises and bonuses

Employee discounts

Work-life balance with flexible hours

Qualifications

• Previous experience as a Customer Service Representative or Sales Associate preferred.
• Open to learning and growing within the role.

Responsibilities

• Answer customer inquiries over phone, email, and chat, fostering long-term relationships.
• Accurately manage customer data and generate reports.
• Assist with office tasks and ensure customer service continuity.

Skills

Customer Interaction

Sales Skills

Attention to Detail

Proficient Typing Skills

Job description

Naturescape is seeking to hire a full-time Sales & Customer Service Support Assistant to provide support to all our branches from our home office in Muskego, WI. Would you like to work with a stable, family-owned business? Would you like to be a valued, respected, and long-term member of a close-knit team? If so, look no further!

BENEFITS AT A GLANCE:

• Starting at $20+/hr
• No experience necessary, training from a company that cares and wants you to be successful
• Generous benefits: health, dental, vision, and supplemental insurance & HRA, up to 3 weeks of PTO and holidays in the first year of employment, employee discounts
• 401K with unheard of - 200% company match up to 6%, vested immediately
• Typical annual raises and yearly bonuses
• Advancement opportunities

ABOUT NATURESCAPE

Naturescape is a family-owned company that is 100% committed to making our customers happy with our lawn and landscape care. Since our humble beginnings in Appleton, WI in 1986, we have been committed to providing the highest quality service, guaranteeing satisfaction, and offering very affordable prices. Because of these continued commitments, we have grown and now have 42 locations around the Midwest and South.

We know that we owe this success to our outstanding team. We care about employee satisfaction and want you to love your job. Here at Naturescape, we have a team culture where management is always willing to train and take the time to help.

For the benefit of our employees, customers, and anyone who interacts with Naturescape, we are proud to be a drug-free workplace and provide safe and healthy working conditions at all of our branches.

A DAY IN THE LIFE OF A SALES & CUSTOMER SERVICE SUPPORT ASSISTANT

As a Sales & Customer Service Support Assistant, you will be a crucial part of a company that strives to provide phenomenal service to each one of our customers. You will make a meaningful impact with every interaction you have with our customers, directly contributing to their satisfaction and the company's success. Your responsibilities would include:

• Customer Interaction & Sales: You will be a key communicator with our customers by answering incoming questions and concerns over the phone, email, and online chat using solutions-oriented and caring communication. You will also contact current and interested customers to establish long-term relationships. As a vital member of our team, you will look for sales opportunities for our services to fulfill our customers' needs and aspirations. Your goal is to help them create a haven where they can take pleasure in their beautiful lawn and landscape.
• Administrative Support: Supporting the growth of our 42 branches will be the core of your administrative responsibilities. Your attention to detail will shine by accurately entering, updating, and organizing customer data into our customer management software. Generating customer reports, processing customer payments, and making bank deposits will be part of your daily routine. Additionally, you will send and print letters and statements to our customers via regular mail. Primarily in the winter months, you will make phone calls to our customers to ensure they are signed up for upcoming services.
• Other Tasks: As a Sales & Customer Service Support Assistant you will have the opportunity to assist with office cleaning, department managers, and make deliveries to the local post office or UPS store.

In this role, you will work a varying schedule, as it will require some Saturday hours, and may occasionally need some Sunday and evening hours. We will work with you to ensure all necessary hours are covered while maintaining a 5-day, 40-hour work week. Typically, your hours will be 8 am - 4 pm or 9 am - 5 pm.

You don't need to know everything about lawn care or the above topics, but having proficient typing skills will be helpful. If you've had previous experience as a Customer Service Representative or Sales Associate, those skills may help you excel quickly in this role. We are excited to teach you everything you need to know to be successful, as long as you are open to learning and growing with us.

HERE'S WHAT OUR EMPLOYEES LOVE ABOUT WORKING AT NATURESCAPE

"Management is team-oriented and genuinely interested in employees, team environment is positively reinforced and overall a great place to be."

"Everyone has made an effort in training me. People actually care about me and my family, along with things we are involved in."

"The incentive system is very motivating and makes the job more fun."

"Naturescape is an awesome company to work for . . . very generous and have always been very caring and understanding. I am happy to have chosen Naturescape for my career."

ARE YOU READY TO JOIN OUR TEAM?

Please fill out our initial 3-minute, mobile-friendly application so you can begin your journey towards an exciting and rewarding new career with Naturescape. We look forward to meeting you!

Come Grow With Us!