Sales & Customer Service Representative

Jostens; Sedalia (MO); On-site; USD 43,000 - 44,000; Full time

Benefits offered by this job

Health, dental, vision coverage

401K with immediate vesting

Accrued paid time off and holidays

Tuition reimbursement after 6 months

Salary transparency

Job summary

Jostens seeks a sales and customer service representative to drive territory sales and support orders from entry to post-shipment. You will interact with teachers, administrators, and parent/student groups, ensuring accurate processing and on-time delivery.

The role emphasizes proactive communication with internal teams such as manufacturing, accounting, and marketing, while leveraging CRM tools and maintaining strong English-language skills. Bilingual Spanish is a plus.

Qualifications

• Minimum education: high school diploma or GED.
• Must read, write, and communicate in English for this position.
• Associate’s or college degree preferred.
• Working knowledge of basic office procedures (keyboarding).
• CRM software experience preferred.
• Knowledge of basic accounting helpful, not required.
• Bi-lingual in Spanish preferred.
• Good communicator with pleasant telephone voice.

Responsibilities

• Increase sales within the assigned territory and for the team within management goals.
• Provide customer service from order entry through post-shipment, coordinating with customer, manufacturing, and accounting.
• Communicate with external contacts including teachers, administrators, parent/student organizations, photographers, and other reps.
• Coordinate with Sales and Customer Service teams and cross-functional groups (Information Systems, Accounting, Marketing, Management).

Skills

Sales

Customer service

English fluency

CRM familiarity

Telephone skills

Bilingual Spanish

Office procedures

Keyboarding

Education

High school diploma or GED

Associate degree preferred

Tools

CRM software

Job description

Help students create lasting memories in yearbooks. Through direct marketing via mail, telephone calls, website inquiries, response cards, etc., the representative is responsible for increasing sales in both their specific territory and for the team as a whole within the goals and guidelines set by management for accountability. External communications will include, but will not necessarily be limited to public and private school teachers, administrators, parent/student organizations, photographers, territory representatives, and private individuals.

Customer service is provided on orders from order entry through the post-shipment time frame with interaction between the customer, representative, manufacturing, and accounting. Internal communications will include, but will not necessarily be limited to other representatives of the Sales and Customer Service team, Information Systems, Accounting, Manufacturing, Marketing, and Management.

Paid an hourly wage with an uncapped commission paid quarterly if sales goals are met.

Minimum education required is a high school diploma or GED. Must read, write, and communicate in English as it relates to this position. An associate’s or college degree is preferred.

Must have a working knowledge of basic office procedures, including keyboarding.

Knowledge or experience with a CRM software package, or customer database software is preferred.

Knowledge of basic accounting functions would be helpful, but not required.

Good communicator with pleasant telephone voice.

Bi-lingual in Spanish would be preferred.

LOVE WHERE YOU WORK:

• We care about your health.We offer competitive healthcare (health, dental, vision, coverage) in addition to voluntary benefits including home and car insurance, pet insurance, flexible spending account, amongst many more.
• We invest in your future.Our 401K plan has immediate vesting, so you can start saving for retirement right away.
• We want you to unplug when needed.We believe in taking your time off without guilt and offer accrued paid time off and company paid holidays.
  • For Washington residents, you will receive 13 vacation days, 8 paid sick leave, 8 company paid holidays, and family paid leave.
• We care about your development.We support tuition reimbursement after 6 months of service.
• We believe in pay transparency.The salary range is $42,780 - $44,000 annually. This includes hourly wage with commission of 11% on sales growth paid quarterly.

ABOUT US:

Jostens leads the student commemoration market and has been serving local communities for over 125 years. We work with thousands of K-12 schools, colleges and universities each year, and have the honor of partnering with beloved sports teams and esteemed organizations across the country. Our iconic products — like yearbooks, letter jackets, class jewelry and championship rings — keep meaningful traditions alive and inspire millions of people to celebrate their unique stories, milestone moments and biggest accomplishments every year. We have 13 first-class facilities across the globe, from North America to the Caribbean. Watch a short video about us here .

AMERICANS WITH DISABILITIES ACT (ADA):

Jostens is committed to the full inclusion of all qualified individuals. If reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please reach out to our HR team at [e-mail].

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply.

Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.

Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.

It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.