Sales & Customer Service Associate

Massage Envy; Vacaville (CA); On-site; USD 60,000 - 80,000; Part time

Job summary

An established industry player in the wellness sector is seeking a passionate Sales & Customer Service Associate to join their vibrant team. In this part-time role, you'll engage with clients, promote memberships, and enhance their experience through exceptional service. This position offers flexible hours, ongoing training, and a supportive environment where your contributions truly matter. If you thrive in a dynamic setting and are driven to help others, this opportunity is perfect for you. Join a winning team and make a difference in people's wellness journeys!

Benefits

Complimentary Membership

Employee Referral Bonus

Flexible Schedule

Employee Assistance Program

AFLAC Insurance Options

Continuous Training and Coaching

Qualifications

• Previous sales experience with a proven track record.
• Strong people skills and ability to build relationships.

Responsibilities

• Sell memberships and recommend services to clients.
• Greet and check in clients efficiently.
• Book appointments and maintain client files.

Skills

Sales Experience

Customer Service

Communication Skills

Problem Solving

Math Skills

Multitasking

Education

High School Diploma

Tools

Point of Sale Systems

Computer Skills

Job description

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Where Better Careers Begin!

Massage Envy Vacaville

196 Nut Tree Parkway, Suite C

Vacaville, CA 95687

Do you have a passion for helping others? At the Massage Envy Vacaville franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Massage Envy Vacaville ranked store #27 out of 1,000+ locations nationwide based on overall performance in 2024! Join us and be a part of a winning team!

We are currently looking to fill a part time position (approx 15 hours). Must have a flexible schedule, be available evenings and one weekend day, and be a sales champion!

Benefits

• $16.50 / hour plus uncapped monthly bonus potential
• Complimentary membership, services and discounts
• Employee referral bonus program
• Employee Assistance Program
• AFLAC Insurance options
• A flexible schedule for a better work/life balance
• Continuous training and coaching on sales and customer service
  
  
  

Responsibilities

Sales

• Sell Memberships to Massage Envy guests
• Recommend upgrades and enhancements to members and guests
• Inform members and guests of additional services we offer, such as skincare and total body stretch
• Encourage home-care retail purchases based on service provider recommendations
  
  
  

Customer Service

• Greet guests and members as they enter the clinic
• Efficiently and effectively check members in and out for appointments
• Answer phones and proactively reach out to clients to book appointments and collect payment
• Resolve customer issues through empathy, active listening and creative problem solving
  
  
  

Administrative

• Book appointments to achieve maximum schedule efficiency
• Maintain client files and actively communicate client needs to service provider
• Clean and disinfect common areas as needed
• Complete all other duties assigned by management
  
  
  

Qualified Candidates

• Have previous sales experience and were successful in hitting targets
• Are goal driven, informative, and charismatic sales associates
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Have computer and cash handling skills
• Are supporters of total body care with a general knowledge of massage and skin care services
• Have a high school diploma (or equivalent)
  
  
  

Culture & Support

• Trained leadership that is invested in YOUR success
• Award programs (like Sales Associate of the Year)
• A caring community that strives to celebrate individuality and share knowledge
  
  
  

If you’re ready to join a growing community with experienced professionals who share your same passion, we can’t wait to meet you!

• ME SPE Franchising, LLC (“ME SPE”) is a national franchisor of independently owned and operated franchised locations. The franchisee for each individual franchised location, not ME SPE, Massage Envy Franchising, LLC (“MEF”), or any of their affiliates, is the sole employer for all positions posted for a location, and each franchisee is not acting as an agent for ME SPE, MEF, or any of their affiliates. Hiring criteria, benefits and compensation are set by each franchisee and vary by location.
  
  
  

$16.50 / hr + Commission

2025-237682

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Sales and Business Development

• Industries

  Wellness and Fitness Services

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