Sales & Customer Service Associate

Bighornlaw; Thornton (CO); On-site; USD 42,000 - 55,000; Full time

Job summary

An established jewelry retail store is seeking a passionate sales associate to enhance customer experiences in a vibrant environment. This role requires at least two years of jewelry sales experience and a strong commitment to customer service. You will engage and inspire clients, guiding them in selecting the perfect pieces while fostering lasting relationships. Your expertise in luxury jewelry and dedication to excellence will contribute to a positive team atmosphere. If you thrive in a fast-paced setting and are eager to learn, this is the perfect opportunity for you to shine and grow in your career.

Qualifications

• Minimum 2 years of jewelry sales experience required.
• Exceptional communication and problem-solving skills are essential.

Responsibilities

• Engage clients by guiding them through the jewelry selection process.
• Build long-term relationships through thoughtful follow-ups.

Skills

Jewelry Sales Experience

Customer Service Skills

Communication Skills

Problem-Solving Skills

Team Collaboration

Tools

EDGE POS System

Job description

We’re looking for an enthusiastic, highly-motivated sales associate with jewelry sales and customer service experience to join our team. Job seekers should have a minimum of two years of jewelry sales experience with a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

Responsibilities

• Engage & Inspire Clients – Build genuine relationships with clients, guiding them through the jewelry selection process with expertise, enthusiasm, and care.
• Clientele & Follow-Up – Stay connected with clients, following up thoughtfully to ensure they find or create the perfect piece while fostering long-term relationships.
• Jewelry Expertise & Trend Awareness – Bring a strong knowledge of diamonds, colored gemstones, fashion, and bridal jewelry, while staying up to date on industry trends and innovations.
• Luxury Sales Proficiency – Confidently sell high-end, luxury jewelry, understanding the nuances of quality, craftsmanship, and emotional significance in fine jewelry purchases.
• Problem-Solving Mindset – Listen to clients’ needs and collaborate with the team to provide creative solutions, whether through existing inventory, special orders, or custom design opportunities.
• Humble & Eager to Learn – Embrace ongoing learning, feedback, and professional growth, understanding that mastery in jewelry sales is a continuous journey.
• Team-Oriented & Trustworthy – Contribute to a positive team environment by being dependable, honest, and collaborative, supporting both clients and colleagues.
• Commitment to Excellence – Strive to create unforgettable experiences that leave clients excited to return and work with you again.

Qualifications

• At least 2 years of jewelry-specific sales experience in a retail jewelry store environment
• Ability to work full time on location (this is not a remote job)
• Availability to work Saturdays (Sundays during the holiday season)
• Experience with the EDGE POS system, a plus but not required
• Understanding of how to take in jewelry repairs a plus

Compensation

$42,000 - $55,000 yearly

About Thollot & Co.

Thollot & Co. is an independently owned and operated jewelry retail store with a commitment to customer service and going the extra mile for our clients. Now in our 33rd year in business, we've become the locally loved destination for all jewelry needs, including sales, repairs, restoration, custom jewelry, appraisals, and all things jewelry! We get a kick out of pushing boundaries and exploring solutions to make sure we can say 'yes' whenever possible, with creative ideas and cutting-edge systems to make this possible. In our culture, our team gets to be heroes with their clients daily!