Sales & Customer Service Associate

Massage Envy; Sherwood Forest (MS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Referral bonus

Employee assistance program

Flexible schedule

Training program

Employee discounts

Job summary

Massage Envy Maywood is hiring for a front-line role in which you will deliver exceptional customer service at our Maywood clinic in Jackson, MS. You will educate clients on our services and Wellness Program, assist with scheduling, and help grow a loyal client base through in-person and outreach efforts.

The position offers competitive base pay with bonuses, medical/dental/vision plans, and a flexible schedule to support work-life balance.

Qualifications

• High school diploma or equivalent required.
• Retail or sales experience preferred.
• Strong math and computer skills; able to multitask.
• Excellent people skills and ability to build guest relationships.
• Knowledge of massage and skin care services a plus.

Responsibilities

• Provide outstanding customer service and make guests feel valued.
• Educate clients on services and Wellness Program; promote retail products.
• Assist with scheduling, phone/email inquiries, and clinic flow.
• Grow and retain a client base through in-person and outreach efforts.

Skills

Retail experience

Customer service

People skills

Math skills

Computer skills

Multitasking

Education

High school diploma

Tools

Point of Sale (POS)

Email/phone systems

Microsoft Office

Job description

Where Better Careers Begin! Massage

Envy Maywood-1220 E. Northside Dr. Suite 280 Jackson, MS. 39211

Do you have a passion for helping others?

At the Massage Envy Maywood franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.

Perks & Pay:

• Competitive base pay plus bonuses and commissions ($14-$18/hour)
• Medical, Dental and Vision plans with employer contribution
• Matching 401(k) after 12 months
• Employee referral bonus program
• Employee Assistance Program
• A flexible schedule for a better work/life balance
• In-depth product and service training
• 25% off all products

Qualified Candidates:

• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred)
• Are critical thinkers with excellent math and computer skills and the ability to multitask
• Have great people skills and can establish positive relationships with guests
• Are supporters of total body care with a general knowledge of massage and skin care services

Day-to-Day:

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach