Sales & Customer Service Associate

Massage Envy; Chapel Hill (NC); On-site; Full time

Job summary

Join a leading wellness franchise as a Sales & Customer Service Associate in Chapel Hill. You'll provide exceptional customer service, educate clients on services, and support clinic operations while enjoying competitive pay and numerous benefits.

Benefits

Competitive Base Pay

Company-Contributed Medical Insurance

401(k) Retirement Plan

Paid Time Off (PTO)

Employee Referral Bonus Program

Discounted Pet Insurance

Flexible Schedule

In-Depth Product and Service Training

Employee Assistance Program

40% Off All Products

Qualifications

• Retail or sales experience preferred.
• Supportive of total body care with basic knowledge of massage and skin care services.

Responsibilities

• Providing outstanding customer service and making clients feel valued.
• Educating clients on services and selling wellness programs.
• Growing and maintaining a client base through outreach efforts.

Skills

Critical Thinking

Math

Computer Skills

People Skills

Education

High School Diploma or Equivalent

Job description

Join to apply for the Sales & Customer Service Associate role at Massage Envy

Where Better Careers Begin!

Do you have a passion for helping others? At the Massage Envy Chapel Hill franchise, we support and inspire you to be your best while working together to help clients feel their best. We are committed to delivering an excellent experience and growing our member base to assist more people on their wellness journey.

Perks & Pay

• Competitive base pay of $14/hour plus unlimited bonuses and commissions
• Company-contributed medical insurance for full-time team members
• Additional benefits: Vision, Dental, Accident, Short-Term Disability, Long-Term Disability, and Life insurance
• 401(k) retirement plan available after 6 months
• Paid Time Off (PTO) for full-time team members
• Employee Referral Bonus Program ($500 per referred team member)
• Discounted pet insurance through Fetch
• Flexible schedule promoting work/life balance
• In-depth product and service training
• Employee Assistance Program
• 40% off all products
• Opportunities for long-term career growth and advancement

Qualified Candidates

• Must be 18 years or older
• High school diploma or equivalent; retail or sales experience preferred
• Strong critical thinking, math, and computer skills; ability to multitask
• Excellent people skills and ability to build positive relationships with guests
• Supportive of total body care with basic knowledge of massage and skin care services

Day-to-Day Responsibilities

• Providing outstanding customer service and making clients feel valued
• Educating clients on services, selling wellness programs, booking appointments, and encouraging retail purchases
• Supporting clinic flow: greeting clients, scheduling, answering calls/emails, responding to inquiries
• Growing and maintaining a client base through in-person and outreach efforts

Culture & Support

• Trained leadership invested in your success
• Award programs such as Sales Associate of the Year
• A caring community that celebrates individuality and shares knowledge

If you're ready to join a growing community of professionals who share your passion, we look forward to meeting you!