Sales & Customer Engagement Director- REMOTE

Encore; Lanham (WV); Remote; USD 80,000 - 120,000; Full time

Job summary

A forward-thinking company is seeking a dynamic Sales & Customer Engagement Director to lead business development efforts in a remote capacity. This role involves identifying and securing new sales opportunities while nurturing existing client relationships. The ideal candidate will have a strong background in B2B sales, particularly within the live event industry, and possess excellent networking and relationship-building skills. You will collaborate closely with sales leadership to develop strategies, manage the sales pipeline, and ensure client satisfaction. Join this innovative team and make a significant impact on the company's growth and success.

Qualifications

• 8+ years in a competitive B2B sales environment.
• Experience in live event industry preferred.
• Proficient in CRM software.

Responsibilities

• Identify and secure business across a range of products and services.
• Achieve and exceed quarterly and annual revenue targets.
• Manage quotes, proposals, and RFPs from lead to close.

Skills

B2B Sales

Networking

CRM Software

Customer Service

Commercial Acumen

Deal-Making Skills

Relationship Building

Education

Bachelor's Degree

Tools

CRM Software

Job description

Join to apply for the Sales & Customer Engagement Director - REMOTE role at Encore.

Position Overview

The Sales & Customer Engagement Director is responsible for identifying, sourcing, and securing business across the full range of products and services Encore can deliver. The role may focus on a specific sector or region. This team member will guide clients through the entire sales process, from outreach and consulting to RFP and closing.

Key Job Responsibilities

• Prospecting & qualifying new accounts
• Partnering with sales leadership to map out the assigned sector/sub-sector
• Identifying and developing new sales opportunities to increase new logos or expand existing accounts
• Building strategies and pursuit plans for end-to-end event solutions
• Managing demonstrations and client engagement to showcase Encore’s solutions
• Aligning client needs with our products and services benefits
• Demonstrating ROI and industry experience to position Encore as a partner of choice
• Managing quotes, proposals, and RFPs from lead to close in collaboration with other departments
• Achieving and exceeding quarterly and annual revenue targets
• Partnering with account management post-sale to nurture relationships and identify future opportunities
• Representing Encore at industry events and through networking
• Generating contacts and leveraging existing databases to maximize partnerships

Sales Management & Account Ownership

• Engaging in strategic, consultative selling across industries, emphasizing the value of partnerships
• Ensuring successful delivery of sold services from kickoff to handoff
• Collaborating with project teams to ensure client satisfaction
• Conducting debriefs and building pursuit plans for new targets
• Reviewing data and metrics to demonstrate ROI and foster repeat business

Internal Communications

• Regularly reporting sales activity and progress to management
• Providing market insights to inform development strategies
• Maintaining CRM and business intelligence systems
• Collaborating with marketing on sector-specific campaigns
• Managing the sales pipeline and prospect health

Job Qualifications

• Bachelor’s degree or equivalent
• 8+ years in a competitive B2B sales environment
• Experience selling virtually, over the phone, and face-to-face
• Experience in the live event industry, including virtual/hybrid events (preferred)
• Strong commercial acumen and deal-making skills
• Excellent networking and relationship-building abilities
• Proficiency with CRM software
• Articulate with a confident telephone manner and focused listening skills
• Exceptional customer service standards
• Self-motivated and able to work collaboratively
• Willingness to travel up to 50% when face-to-face meetings resume