Sales & Customer Engagement Director- REMOTE

Lensa; Lanham (MD); Remote; USD 88,000 - 158,000; Full time

Job summary

An innovative firm is seeking a dynamic Sales & Customer Engagement Director to drive business growth and enhance client relationships. This role involves strategic consultative selling, managing the full sales cycle, and collaborating with various teams to deliver exceptional service. The ideal candidate will have extensive B2B sales experience, a knack for networking, and a passion for exceeding client expectations. Join a forward-thinking company that values inclusivity and offers a vibrant work culture where your contributions can make a significant impact.

Qualifications

• 8+ years of experience in B2B sales with proven success.
• Strong commercial acumen and competitive nature.
• Experience in the live event industry is a plus.

Responsibilities

• Identify and secure new business opportunities across sectors.
• Manage the entire sales process from outreach to closing.
• Collaborate with project delivery teams to ensure client satisfaction.

Skills

Business Development

Sales Strategy

Customer Relationship Management

Networking

Consultative Selling

Event Management

Education

Bachelor’s degree or equivalent

Tools

CRM Software

Job description

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Lensa is the leading career site for job seekers at every stage of their career. Our client, Encore, is seeking professionals. Apply via Lensa today!

Position Overview

The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close.

Key Job Responsibilities

• Prospecting & Qualifying New Accounts
• Partner with sales leadership on strategically mapping out the assigned sector / sub sector
• Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required.
• Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions.
• Manage demonstrations to introduce Encore, Encore’s approach, and solutions as relevant to each contact.
• Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services.
• Demonstrate Encore’s experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice.
• Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN.
• Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed.
• Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities.
• Advocate for our solutions in the industry, through speaking, networking, or attending events as needed.
• An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers.
  
  

Sales Management & Account Ownership

• Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what an Encore partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity.
• Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success.
• Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive.
• Manage event debrief with Account Management/Production teams
• Build account pursuit plans for net new targets or in concert with the account managers already working on business.
• Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients.
• Take orders for repeat events to help grow accounts through organic sales
  
  

Internal Communications

• Communicate with management regularly to report on sales activity and progress against targets set.
• Bring market insights to the business to inform and influence our development roadmap.
• Ensure CRM and systems are up to date and enriched with key business intelligence.
• Collaborate with Marketing to create sector specific campaigns.
• Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections.
  
  

Job Qualifications

• Bachelor’s degree or equivalent
• 8+ years proven success in a competitive business-to-business sales environment
• Experience of selling virtually, over the phone and/or face-to-face
• Experience in meetings and in the live event industry (virtual and hybrid events are a bonus)
• Strong commercial acumen with a hunger for deal making
• Naturally competitive, and a born networker with an appetite for relationship building
• Experienced in the disciplined use of customer relationship management (CRM) software
• Articulate, with a confident telephone manner, as well as a focused listener
• Exceptional customer service standards
• Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues
• Travel required when face to face meetings come back
  
  

Competencies

• Strategic sales planning
• Sales Proficiency
• Attention to Detail
• Strong Communication Skill
• Professional Personal Presentation
• Initiative
• Exceed Customer Expectations
• Concern for Quality
• Influence
• Negotiation
• Result Orientation
• Relationship Management
  
  

Work Environment

Office

Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time.

#INDCORP

Salary Pay Range: $88,887.00 - $157,280.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide.

We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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