Sales Counselor Full-Time

Thrivemore; New Bern (NC); On-site; USD 35,000 - 65,000; Full time

Job summary

Thrivemore is seeking a Sales Counselor to drive sales and occupancy in a senior living community. The role covers prospect outreach, tours, presentations, and close collaboration with influencers and residents throughout the sales process.

The ideal candidate has at least one year of sales experience, strong communication and negotiation skills, and familiarity with CRM systems such as Enquire or Aline. Evening, weekend, and holiday availability may be required.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum of one year of sales experience.

Responsibilities

• Meet and exceed sales and occupancy goals.
• Conduct prospect outreach to generate leads.
• Schedule tours, presentations, and appointments with potential residents.
• Maintain CRM documentation and accuracy.
• Collaborate with leadership to address prospect concerns.

Skills

Sales experience

Prospecting

Negotiation

Communication

Education

Bachelor’s degree

Tools

Enquire/Aline CRM

Job description

Description

The Sales Counselor is responsible for sales and closing activity that meets or exceeds expectations. The Sales Counselor manages the sales process from initial inquiry to residency through effective representation, negotiation, and promotion of the community to the individual consumer and their influencers.

Essential Functions

• Meets and exceeds established sales and occupancy goals.
• Conducts prospect outreach and follow-up activities to generate and maintain leads.
• Schedules and conducts tours, presentations, and appointments with prospective residents and influencers.
• Maintains accurate and timely documentation in the CRM system.
• Assists with planning and execution of marketing and community outreach events.
• Communicates effectively with prospects, families, and team members throughout the sales process.
• Collaborates with community leadership to address prospect concerns and facilitate successful move-ins.
• Maintains ongoing communication with depositors and future residents during development phases.
• Independently negotiates and resolves prospect concerns related to residency decisions.
• Develops and maintains strategic relationships to support occupancy goals.
• Staffs the sales office based on operational needs, including evenings, weekends, and holidays as needed.
• Complies with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct, completing required training and reporting concerns promptly.
• This position is designated as essential to the operations of the organization. Team members in this role may be required to report to work during emergencies, inclement weather, or other situations when the organization remains operational.

Physical Demands

• Prolonged periods of sitting, standing, walking, and computer use.
• Ability to communicate effectively in person and over the phone.
• Ability to travel locally for outreach, presentations, and home visits as needed.
• Ability to occasionally lift and carry up to 25 pounds.

Work Environment

• Professional office and senior living community environment.
• Frequent interaction with residents, prospective residents, families, and team members.
• May require attendance at events outside normal business hours.

Schedule

• 8am - 5pm

Requirements

Qualification Requirements

• Bachelor’s degree from a four-year college or university or equivalent experience.
• Minimum of one (1) year of sales experience.

Preferred Qualifications

• Senior living sales experience.
• Experience utilizing CRM systems, preferably Enquire/Aline.
• Experience in Life Plan Community (CCRC) sales and marketing.

Knowledge, Skills and Abilities

• Strong interpersonal, organizational, and customer service skills.
• Excellent verbal and written communication skills.
• Strong closing and relationship-building skills.
• Experience with Microsoft Office applications.
• Ability to effectively present to both small and large groups.
• Ability to independently manage prospect relationships and sales activities.
• Ability to maintain confidentiality and professionalism.