Sales Counselor(FT)

The Forum at Rancho San Antonio; Cupertino (CA); On-site; USD 71,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

HSA and FSA options

Life and Disability coverage

Accident/Critical Illness & Identity &

Pet Insurance

401(k) with company match

Referral Bonus Program

PTO & holidays

Employee Assistance Program

Birthday & tenure awards

Tuition reimbursement

Career advancement opportunities

Job summary

The Forum at Rancho San Antonio is seeking a hospitality focused Sales Counselor to support the Director of Sales & Marketing in building occupancy through proactive sales and move-ins. This role emphasizes lead generation, inquiries handling, and data entry in the lead management system to meet census goals.

Responsibilities include conducting tours, overcoming objections, and following the ExSell sales process while actively participating in marketing events and referrals.

Qualifications

• Bachelor's degree in sales/marketing preferred.
• Two years' experience in marketing/sales.
• CA Real Estate License.
• One year experience in senior housing or healthcare-related field.
• One year experience in hospitality preferred.

Responsibilities

• Plan and implement lead-generation activities with the Director of Sales & Marketing to meet move-in goals.
• Handle inquiries via phone or drop-in; establish rapport and perform discovery.
• Follow the ExSell with LCS sales process and use ExSell Connection Sheets.
• Conduct property tours and overcome objections to close sales.
• Follow up with prospects; address objections/needs and recommend solutions.
• Complete paperwork and data entry into the lead management system daily.
• Monitor competition and identify ways to overcome objections.
• Participate in in-house marketing events and referral generation.
• Engage in community outreach efforts.

Skills

Marketing/sales experience

Education

Bachelor's degree (sales/marketing)

CA Real Estate License

Job description

When you work at The Forum, you have a front-row seat to the amazing life stories of the wisest people on earth. What's more, you are part of an extraordinary company - one that is investing in the future of senior living by investing in you. Don't just do a job. Be part of an extraordinary life!

The Forum is recruiting for a hospitality focused Sales Counselor to join our team! This position is responsible for working with the Director of Sales & Marketing to successfully build occupancy thru sales and move ins. Supports the Director of Sales & Marketing in generating inquiries, handling prospects, conducting tours, entering and utilizing data entered into the lead management system and other activities necessary to achieve budgeted census goals.

Employment Type: Full Time

Salary Range: $ 70,886- $ 94,515

Why You'll Love Working Here

• Medical, Dental, and Vision insurance; HSA and FSA options
• Life and Disability coverage (basic and voluntary)
• Voluntary Accident, Critical Illness, Identity & Fraud Protection, and Pet Insurance
• Competitive benefits and 401(k) with company match
• Referral Bonus Program - Up to $500 per referral!
• Generous PTO, Paid Holidays and Bereavement Leaves
• Employee Assistance Program & a Safe and clean work environment
• Birthday Celebration, Service Tenure Awards and Monthly Employee Engagement Activities
• Career Advancement Opportunities
• Tuition Reimbursement Program
• A warm, engaging, and mission-driven workplace where your impact truly matters
• Opportunity to make a meaningful impact on residents' lives

Here are a few of the daily responsibilities of a Residency Counselor:

• Work closely with the Director of Sales & Marketing to plan and implement lead-generation activities that result in generating sufficient qualified inquiries to meet move-in goals.
• Handle inquiries to the community via phone or drop-in. Must be able to quickly establish rapport and complete a thorough discovery to address prospect needs.
• Follow the ExSell with LCS sales process and utilization of ExSell Connection Sheets.
• Conduct tours of the property. Able to effectively overcome objections and ask for the sale.
• Conduct personal follow-up with variety of prospects. Able to identify and make recommendations for addressing objections/needs.
• Complete paperwork and data entry into the lead management system on a daily basis.
• Keep up-to-date on competition including their strengths and weaknesses. Identify ways to overcome any objections.
• Actively participate in any in-house marketing events.
• Actively participate in generating resident and prospect referrals
• Actively participate in any community outreach efforts.

Here are a few of the qualifications we need you to have:

• Bachelor's degree (emphasis in sales/marketing preferred).
• Two years' experience in marketing/sales.
• CA Real Estate License
• One year experience in senior housing or healthcare-related field.
• One year experience in hospitality preferred.

EEO Employer