Sales Counselor

Everstory Partners; East Norriton Township (Montgomery County); On-site; USD 50,000 - 75,000; Full time

Job summary

Everstory Partners is seeking a Sales Counselor to join their team in Springfield, PA. This role involves guiding families through memorial planning and selling pre-planning products in a compassionate environment. Ideal candidates will have sales experience, strong communication skills, and a commitment to customer service. We offer a comprehensive benefits package and opportunities for professional growth.

Benefits

Medical insurance

Dental insurance

401k

Life insurance

Disability

Vision insurance

Tuition reimbursement

Employee discounts

Generous PTO

Volunteer opportunities

Qualifications

• 1 year sales experience preferred.
• Valid driver’s license and access to vehicle required.
• Availability to work evenings and weekends as needed.

Responsibilities

• Guide individuals and families through memorial planning.
• Manage CRM and lead data, generate new leads.
• Plan and execute community outreach events.

Skills

Compassion

Customer Focus

Problem Solving

Communication

Organizational Skills

Education

High school diploma or equivalent

Additional education preferred

Tools

MS Office

CRM systems

Job description

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Why Everstory

At Everstory Partners, our mission is to create supportive spaces where individuals and families can find solace, meaning, and hope in the midst of loss. We understand the profound and complex nature of grief and are committed to providing compassionate, personalized support.

We believe grief is a natural part of the human experience, not a problem to solve. Our role is to be a steady presence, offering comfort, guidance, and celebrating the life and legacy of those who have passed.

The Impact You Will Make

The Sales Counselor at our cemetery location provides a customer-focused experience during interactions with families, guests, and community members. Using our sales process, which emphasizes discovery, industry expertise, and customer-driven solutions, the Sales Counselor sells pre-planning products and services, as well as immediate arrangements, ensuring customer satisfaction and meeting sales goals in a commission-based environment.

Responsibilities

• Guide individuals and families through memorial planning, using sales presentations and tools provided by Everstory.
• Offer options tailored to meet needs, including tours, plot identification, burial, cremation options, memorials, and merchandise, explaining costs and financing options.
• Manage CRM and lead data, generate new leads through networking, online sources, and cold calling, and categorize leads.
• Plan and execute community outreach events to build relationships and generate leads.
• Complete all paperwork and processes to finalize sales and services.
• Support location services and participate in sales meetings, communicating activity and results effectively.

Core Competencies

• Compassion, Customer Focus, Ethics and Values

Role Competencies

• Drive for Results, Problem Solving, Listening, Business Acumen, Perseverance, Presentation Skills

Requirements

• High school diploma or equivalent; additional education preferred.
• 1 year sales experience preferred.
• Valid driver’s license and access to vehicle; mileage reimbursement provided.
• Proficiency in MS Office and CRM systems.
• Strong communication, organizational, and problem-solving skills.
• Availability to work evenings and weekends as needed.

Our Investment in You

We offer a competitive benefits package, including medical, dental, 401k, life insurance, disability, vision, tuition reimbursement, employee discounts, generous PTO, volunteer opportunities, and more. Everstory Partners is an Equal Opportunity Employer committed to diversity.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Individual and Family Services

Location: Springfield, PA | Salary: $50,000-$75,000