Sales Coordinator - The Langham, New York

Chuan Spa; New York (NY); On-site; USD 32,000 - 52,000; Full time

Job summary

The Langham, New York is seeking a Sales Coordinator to provide administrative support to the Director of Sales & Marketing and the sales team, ensuring smooth operation of daily activities on Fifth Avenue.

You will handle phone inquiries, prepare reports and proposals, coordinate client site inspections, maintain calendars, and update SalesForce and other systems to reflect current account activity and future follow-ups.

Qualifications

• 1-2 years’ experience in an administrative position.
• Fluent with Word, Excel, PowerPoint, Outlook.
• Fluent with SalesForce and ShijiSEP preferred.

Responsibilities

• Answer telephone and respond to caller inquiries, directing requests to the appropriate department.
• Assist VIPs/High Touch Groups with preferences, travel advisor requests, amenities, and special requests.
• Prepares reports, presentations, contracts, correspondence, forms, memoranda and other documents.
• Coordinate special client needs with multiple departments, including site inspections.
• Enter data into CRM and office software including SalesForce, Word, Excel, PowerPoint, and Shiji SEP.
• Assist with maintaining sales calendars, appointments, client meetings, site inspections, and follow-up activities.
• Complete forms such as check requests and purchase orders as required.

Skills

Telephone skills

Administrative skills

Communication

Team collaboration

Organizational skills

Tools

SalesForce

ShijiSEP

Birchstreet

Outlook

Excel

PowerPoint

Word

Job description

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, New York

offers modern luxury on Fifth Avenue and is recognized for its genuine, personalized service in line with the culture and values of Langham Hospitality Group. The hotel boasts spacious guest rooms with views of the Empire State Building, The Gallery event space and fine dining at Ai Fiori.

TheSalesCoordinatorworksdirectlywiththesalesandmarketingteaminasupportiveandadministrative role.Responsible for providing administrative support to the Director of Sales & Marketing and Corporate, Leisure and Entertainment sales sellers in addition to our marketing team to effectively serve the needs of our clients.

RESPONSIBILITIES AND JOB DUTIES:

• Answertelephoneandrespondtocallerinquiries,speakinginaclearandpleasantmanner.Exercise decision making skills to direct caller requests for individuals within department during their absence from office.
• AssistwithVIPs/ High Touch Groups includingaddingpreferencestoprofiles,travel advisor requests, amenitiesandwelcomecards,checkingroomsandcollectingspecialrequestsfromoutsideofthehotel e.g.balloons.
• Preparesreports,presentations,contracts,correspondence,forms,memorandumandother documents.
• Workswithalldepartmentstocoordinateanyspecialneeds/requestofclientsincludingsiteinspections.
• Enter data(various word processingand other software packages including SalesForce, Word, Excel, PowerPoint, and Shiji SEP).
• Accurately and in a timely manner, completes typing of materials such as letters, memos, proposals, contracts, mailing lists, sending gifts, etc. as requested by the Director of Sales and Marketing and sales seller.
• Assist with maintaining sales calendars, appointments, client meetings, site inspections, and follow-up activities.
• Completes and processes various forms such as check requests, registration form, purchase orders, etc. as required.
• CompletessalesandmarketingofficeadministrativetaskssuchaspayrollandOnTrack.
• AssistssalesmanagersintheplanningandhostingofFamiliarizationtrips.
• Ensures that SalesForce system is updated on regular and timely basis in line with Best SalesForce Practice standards, including, but not limited to, accurate and updated information on account and contact, booking source, past activities and future follow-ups.
• Assist with preparation for sales calls, client meetings, trade shows, networking events, and other sales activities.
• Provide general administrative and co-ordination duties as needed in the sales and marketing department.

PHYSICAL DEMANDS:

• Physicalactivitiesincludeliftingupto20lbs.
• Sittingforlongperiodsislikely.
• Talking,hearing,seeingandreaching
• Duringthecourseofperformingthephysicaldemandsofthisposition,associatesareexpectedto observe and adhere to safety and security procedures, promoting a safe work environment

SPECIAL SKILLS REQUIRED:

• Excellenttelephoneskillsandmanners,abilitytointeractwith colleaguesandclientsofthehotel,both via phone and in person in a professional manner
• ExcellentknowledgeofOutlook,Word,Excel,SalesForce, Property Management System -ShijiSEP,BirchstreetandPowerPoint.
• Ability to read, write, and speak the English language using excellent grammar and communicationskills.
• Administrativeknowledgesuchasbusinessletters,formatsandtelephoneetiquette.
• Requirestheabilityto operateofficemachines.
• Requires the ability to compile, gather data, collate and or classify information about data, people or things.

EXPERIENCE REQUIRED:

• 1-2years’experienceinanadministrativeposition
• 1-2years’experienceinaHotelSalesorHotelCateringenvironment.
• FluentwithWord,Excel,PowerPoint,Outlook
• FluentwithSalesForceandShijiSEPpreferred

LICENSES OR CERTIFICATES:

• None.

Rate of pay: $37.79/hour

EOE, including disability/vets

For more information about the property, please visit:https://www.langhamhotels.com/en/the-langham/new-york/