Customer Service Representative Senior - Remote in CA

Freddie Mac; Los Angeles (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

Une entreprise leader dans le secteur des services de santé offre une opportunité dans le service client, principalement à distance. Vous serez chargé de résoudre des problèmes pour les clients tout en collaborant avec différents acteurs du secteur. Cette position demande une expérience en Medicare et un ensemble solide de compétences en communication.

Benefits

Package d'avantages complets incluant actionnariat et contribution 401k

Opportunité d'avancement de carrière

Qualifications

• 1+ années d'expérience en environnement Medicare et HMO.
• 1+ années d'expérience en traitement de réclamations ou service à la clientèle.
• 1+ années d'expérience en traitement des autorisations/références.

Responsibilities

• Recevoir et enregistrer les préoccupations des clients par téléphone.
• Agir comme intermédiaire entre médecins, plans de santé et personnel IPA.
• Planifier et organiser la charge de travail pour assurer une résolution rapide des problèmes des clients.

Skills

Communication

Organizational skills

Prioritization skills

Job description

Employer Industry: Healthcare Services

Why consider this job opportunity:
- Hourly pay ranging from $17.74 to $31.63 based on full-time employment
- Comprehensive benefits package including equity stock purchase and 401k contribution
- Opportunity for career advancement and professional development
- Flexibility to work remotely if residing in California
- Supportive environment focused on improving health outcomes for communities

What to Expect (Job Responsibilities):
- Receive and record customer concerns via phone, resolving issues in accordance with corporate guidelines
- Act as a liaison between physicians, health plans, and IPA staff
- Log issues into the Customer Service Tracking database for resolution and follow-up
- Plan and organize workload to ensure timely resolution of customer issues
- Maintain minimum standards for quality and quantity of calls received

What is Required (Qualifications):
- Must be 18 years of age or older
- 1+ years of experience in Medicare and HMO environment
- 1+ years of claims processing or claims customer service experience
- 1+ years of authorization/referral processing experience
- Experience using Windows programs including Microsoft Word, Outlook, and Excel

How to Stand Out (Preferred Qualifications):
- Experience interpreting provider and health plan contracts
- Strong organizational and prioritization skills
- Excellent communication and presentation skills
- Ability to de-escalate potential volatile situations
- Ability to retain composure in stressful situations

#HealthcareServices #CustomerService #RemoteWork #CareerOpportunity #HealthEquity

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