Sales Coordinator I - Intermodal

ArcBest; Fort Smith (AR); On-site; USD 25,000 - 34,000; Full time

Job summary

ArcBest in Fort Smith, AR, is seeking a Sales Coordinator - Intermodal to execute, track, and create solutions for intermodal shipments. The role involves fast-paced coordination with drivers, rail carriers, and customers to maintain service quality and cost control.

You will work with ArcBest Sales and Carrier Sales reps, help manage schedules, and ensure accurate ratings and payables. The position emphasizes problem solving, vendor relationships, and effective communication.

Qualifications

• Bachelor's degree preferred; experience may substitute for formal education.
• Prior intermodal operations experience preferred.
• Proficient with Microsoft Office Suite.
• Strong data gathering and reporting, decision making and relationship management skills.

Responsibilities

• Coordinate with employees, drivers, rail carriers and vendors to prevent problems and provide service.
• Develop strong working relationships with customers and vendors.
• Ensure shipments are correctly rated and payables posted.
• Maintain rail schedules, costs, and accessorials.
• Maintain vendor profile information.
• Manage customer trailer pools and equipment movement to avoid storage or detention costs.
• Monitor freight activity and resolve issues to ensure on-time service.
• Provide customer service including reporting or customer website compliance.
• Secure and execute dray capacity for unplanned/planned moves.
• Collaborate with ArcBest Sales and Carrier Sales reps to secure shipments.
• Perform other duties and projects as assigned.

Skills

Intermodal operations experience

Microsoft Office Suite

Data gathering

Reporting

Decision making

Critical thinking

Developing others

Negotiating

Operational functions

Performance management

Relationship management

Resource management

Education

Bachelor's degree

Job description

Job Description

The Sales Coordinator - Intermodal executes, tracks, and creates solutions for intermodal shipments secured by ArcBest. This position is fast paced, demanding, and requires time management skills and concentration. The Sales Coordinator - Intermodal has a vast array of responsibilities and is exposed to all aspects of transportation, intermodal, and brokerage operations.

Responsibilities

• Coordinate with other employees, drivers, rail carriers and outside vendors to prevent potential problems and provide service to our customers.


• Develop strong working relationships with customers and vendors.


• Ensure that shipments are correctly rated and that all payables are posted.


• Help maintain rail schedules, railroad and dray company cost, and accessorials.


• Help maintain vendor profile information.


• Manage customer trailer pools and movement of equipment to avoid storage or detention costs and assist in the general accountability of equipment.


• Monitor freight activity and take appropriate action to resolve problems in order to ensure a high level of error free and on-time service.


• Provide customer service including any special reporting or customer website compliance.


• Secure and execution of dray capacity for unplanned/planed dray moves.


• Work directly with ArcBest Sales and Intermodal Carrier Sales Representatives to secure shipments.


• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred


• Experience will be considered in lieu of formal education.

Experience:

• Prior intermodal operations experience, preferred

Computer Skills:

• Proficient with Microsoft Office Suite, preferred

Competencies:

• Data Gathering and Reporting


• Decision Making and Critical Thinking


• Developing Others


• Negotiating


• Operational Functions


• Performance Management


• Relationship Management


• Resource Management

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload. Work hours vary based on scheduling to provide market coverage during normal business hours with irregular and on call hours.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.