Logistics Coordinator I - Expedite

ArcBest; Medina (AR); On-site; USD 25,000 - 33,000; Full time

Job summary

ArcBest in Medina, Arkansas seeks a Logistics Coordinator - Expedite to deliver exceptional customer service while coordinating orders, pricing, and capacity procurement. You will monitor shipments, communicate with customers and contractors, and identify cost-effective solutions for on-time delivery.

The role emphasizes attention to detail and strong communication across teams. This hourly role offers biweekly pay and opportunities within ArcBest’s logistics network.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• Experience in logistics or freight coordination acceptable.
• Proficient with MS Office and email communication.

Responsibilities

• Support new and existing customer accounts to foster business development.
• Provide prompt, courteous service to all customers via phone, email, or web.
• Oversee order creation, load procurement, negotiation, and freight tendering.
• Monitor shipments from entry to delivery to ensure on-time performance.
• Communicate shipment status and exceptions to customers and carriers.
• Identify cost-effective shipment options and process improvements.
• Maintain accurate order documentation and records.
• Assist with contractor coordination and problem resolution.
• Handle various duties and projects as assigned.

Skills

Customer service

Attention to detail

Effective communications

Problem solving

Teamwork

Negotiation

Time management

Education

Bachelor's degree (preferred)

Experience accepted in lieu of education

Tools

Microsoft Office

Job description

Job Description

The Logistics Coordinator - Expedite provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggests alternatives, and solves problems by resolving customer issues competently and appropriately.

Responsibilities

• Support new and existing customer accounts to foster business development.
• Provide prompt, courteous, and knowledgeable service to all internal and external customers.
• Identify and communicate business opportunities into the sales organization (through the Sales Support department).
• Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.
• Update customers regarding shipments as required via phone, email, and web-based channels.
• Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
• Provide a high level of accuracy in order documentation.
• Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
• Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
• Monitor shipments from order entry through delivery to ensure on time performance is met.
• Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred
• Experience will be considered in lieu of formal education.

Experience:

• 1 year industry experience, preferred

Computer Skills:

• Working knowledge in Microsoft Office Suite, preferred
• Basic computer skills, preferred

Competencies:

• Accuracy and Attention to Detail
• Customer Focus
• Effective Communications
• Flexibility and Adaptability
• Negotiating
• Problem Solving
• Service Excellence
• Teamwork

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is an hourly position paid biweekly.
• Variable compensation is included.

About Us

ArcBest® (Nasdaq: ARCB) is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. Founded in 1923 and now with 14,000 employees across 250 campuses and service centers, the company is a logistics powerhouse, using its technology, expertise and scale to connect shippers with the solutions they need — from ground, air and ocean transportation to fully managed supply chains. ArcBest has a long history of innovation that is enriched by deep customer relationships. With a commitment to helping customers navigate supply chain challenges now and in the future, the company continues to invest in purpose-built technology such as ArcBest View™, its digital logistics platform that brings quoting, booking, shipment visibility and reporting into one connected experience.