Front Office Manager

Plazahotelelpaso; Annapolis (MD); On-site; USD 40,000 - 75,000; Full time

Job summary

An established industry player is seeking a Front Office Manager to oversee hotel operations and enhance guest satisfaction. This role involves managing staff, ensuring compliance with financial controls, and developing budgets to optimize performance. The ideal candidate will have a background in hospitality and a passion for delivering exceptional service. Join a dynamic team that values excellence and sustainability, and take the next step in your career with a company that believes in empowering its people.

Qualifications

• 2 to 5 years of hospitality-related experience required.
• Degree in hospitality or related field preferred.

Responsibilities

• Manage front office operations and ensure guest satisfaction.
• Monitor financial operations and compliance with accounting controls.
• Develop and implement department-wide budgets and forecasts.

Skills

Guest Service Management

Budget Management

Staff Training and Development

Sustainability Practices

Education

Associate’s Degree

Bachelor’s Degree

Job description

Opportunity: Front Office Manager

Manage hotel front office operations in accordance with established guest service and sustainability standards.

Your Growth Path

Assistant General Manager – General Manager - Area General Manager

Your Focus

• Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Monitor all front office financial operations and ensure front office compliance with accounting controls and procedures.
• Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts. Review, submit for approval, and order capital budget items as required.
• Supervise all guest services department managers.
• Review correspondence from guests and incident logs and direct staff according to information obtained.
• Oversee all vendor and personnel contracts throughout the hotel.
• Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background and Skills

• Associate’s or Bachelor’s degree preferred.
• 2 to 5 years hospitality related experience.

Work Environment and Context

• Work schedule varies and may include working on holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Source: HHM Hotels