Sales Coordinator

Sioux Steel Company; Sioux Falls (SD); On-site; USD 45,000 - 60,000; Full time

Job summary

Sioux Steel Company is seeking a Sales Coordinator to support sales operations by managing client communications, processing orders, and coordinating logistics to ensure outstanding customer service. The ideal candidate is detail-oriented, organized, and passionate about providing excellent service.

This role requires excellent interpersonal skills, strong problem-solving abilities, and a technical background to effectively present products and provide solutions. A bachelor's degree or equivalent certification is preferred.

Qualifications

• Excellent interpersonal and communication skills.
• Strong problem-solving and analytical skills.
• Self-motivated and target-driven with a proven track record.
• Ability to work independently and collaboratively in a team.
• Strong technical background with complex concepts understanding.
• Demonstrable experience in presenting technical products.

Responsibilities

• Drive business growth by understanding customer needs.
• Understand the product’s technical features and benefits.
• Conduct product demonstrations and virtual showcases.
• Provide pre-sales support and answer technical inquiries.
• Liaise with engineering teams to address technical concerns.
• Provide post-sales support including troubleshooting.

Skills

Interpersonal and communication skills

Problem-solving and analytical skills

Self-motivated and target-driven

Ability to work independently and collaboratively

Technical background

CRM Proficiency

Computer efficiency

Time management

Negotiation & persuasion

Attention to detail

Organization

Education

Bachelor's degree or equivalent certification

Job description

We are currently seeking a Sales Coordinator to join our team. This role will support our sales operations by managing client communications, processing orders, coordinating logistics, and ensuring a seamless customer experience.

The ideal candidate is organized, detail-oriented, and passionate about providing outstanding service.

Experience Requirements

• Excellent interpersonal and communication skills with the ability to build rapport and establish strong relationships with customers and internal teams.
• Strong problem‑solving and analytical skills, with the ability to identify customer needs and propose innovative solutions.
• Self‑motivated and target‑driven with a proven track record of meeting or exceeding sales targets and driving revenue growth.
• Ability to work independently and collaboratively within a team.
• Willingness to travel as required.
• Strong technical background and ability to understand complex technical concepts and effectively communicate them to both technical and non‑technical audiences.
• Demonstrable experience in presenting technical products and services to customers, providing expert advice and troubleshooting customer queries.

Responsibilities

• The Sales Engineer will drive business growth by understanding customer needs, providing technical solutions and effectively articulating the value of our products and services.
• This role is responsible for the effective coordination of project sales and helps to develop and maintain relationships.
• Understand our product’s technical features, functionalities and benefits.
• Study customer needs, pain points, and business challenges and create customized sales proposals.
• Conduct product demonstrations and virtual showcases to communicate key features and benefits, while addressing technical questions and concerns from customers.
• Provide pre‑sales support by answering technical inquiries and participating in sales meetings.
• Liaise with the engineering or technical team to address technical concerns or requirements.
• Develop and deliver technical documentation, including user manuals, technical specifications and product training sessions.
• Collaborate with internal teams to gather technical requirements and ensure the successful implementation of solutions.
• Provide post‑sales support to customers, including technical troubleshooting and customer training, ensuring their satisfaction with the product or service.
• Give timely feedback and insights from the market to the product development and marketing team.
• Participate in sales meetings, trade shows and industry events to promote our products or services.
• Stay updated on industry trends, market dynamics and competitor offerings.
• Follow all operating instructions as outlined.
• Follow all safety rules outlined by the company.
• Physical requirements: sitting, standing, walking for duration of shift; bending, stooping, climbing stairs or ladders as needed; excellent vision and depth perception; and attention to detail.
• Maintain a valid driver’s license and USDOT Medical Card.

Skills

• Problem‑Solving: The process of achieving a goal by overcoming obstacles.
• Communication Proficiency: Conveys ideas and facts using language the audience will best understand.
• CRM Proficiency: Ability to effectively utilize Customer Relationship Management (CRM) software and systems to manage customer interactions, data, and build strong relationships.
• Computer Efficiency: The ability to quickly learn and effectively utilize digital systems and tools as provided by the company; data input rate above 65 WPM is required.
• Time Management: Planning and exercising conscious control of time spent on specific activities to increase effectiveness, efficiency and productivity.
• Negotiation & Persuasion: The skill and ability to effectively negotiate, which involves reaching mutually beneficial agreements through communication and compromise.
• Technical Content: Ability to create technical content to provide instructions or explain technical concepts regarding a product or service.
• Attention to Detail: Ability to efficiently allocate resources to achieve thoroughness and accuracy when accomplishing tasks.
• Organization: An efficient and orderly approach to tasks.

Education Requirements

• A bachelor's degree or equivalent certification from technical school or two‑year institution is preferred.