Sales Coordinator

Summit Body & Equipment, Inc.; Portland (OR); On-site; Full time

Job summary

Join a dynamic team at a leading company in the commercial truck industry as a Sales Coordinator! This role is essential for coordinating sales activities, supporting the sales team, and ensuring a top-notch customer experience. You will thrive in a fast-paced environment, utilizing your exceptional organizational and communication skills to manage diverse responsibilities, from overseeing corporate programs to handling parts sales inquiries. With a commitment to customer service and a proactive approach, you will play a key role in achieving the company's long-term strategic goals. This is a fantastic opportunity to grow and make a significant impact in a collaborative and innovative workplace.

Benefits

Health Insurance

Dental Insurance

Life Insurance

Paid Vacation

401K

ESOP Participation

Qualifications

• High school diploma required; college education preferred.
• Experience in manufacturing or related industry is a plus.

Responsibilities

• Coordinate sales activities and support the sales team.
• Administer corporate programs and manage customer communication.
• Assist with parts sales inquiries and generate quotes.

Skills

Organizational Skills

Communication Skills

Problem-Solving Skills

Customer Service Skills

Attention to Detail

Leadership Skills

Education

High School Diploma

College Level Education

Tools

Microsoft Office

CRM Software

ERP Software

Access Database

Job description

Equal access to programs, services and employment opportunities is available to all persons without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, marital status, disability, age, genetic information, or any other basis protected by federal, state, and/or local law.

In accordance with the Americans with Disabilities Act and/or applicable state and local laws, applicants requiring reasonable accommodations for the application and/or interview process should notify the Human Resources Department. Examples of reasonable accommodations include making a change to the application process; providing written materials in an alternate format such as braille, large print, or audio recording; using a sign language interpreter; using specialized equipment; or modifying testing conditions.

Position Summary

Summit Truck Body has served the commercial truck and transportation industry in the Pacific Northwest for over 35 years, specializing in building and upfitting dry vans, flatbeds, and refrigerated vans. In 2021, Summit expanded by acquiring a Seattle-area service center, which repairs and refinishes all makes and models of medium, heavy-duty, specialty, and fleet vehicles.

Our Sales Coordinator plays a vital role in coordinating sales activities and supporting the sales team to deliver an industry-leading customer experience. This position requires exceptional organizational skills, interpersonal savvy, advanced communication skills, initiative, and a collaborative spirit. The Sales Coordinator must have strong problem-solving and prioritization abilities, a keen eye for detail and accuracy, and a willingness to manage diverse responsibilities, including parts-related tasks. This role is essential to achieving Summit’s long-term strategic goals.

Responsibilities

• Fully administer and monitor corporate programs such as bailment pools and other direct-to-manufacturer relationships.
• Act as the primary backup for the territory salespeople for quoting and customer communication when they are unavailable.
• Act as the liaison between the outside sales team and operations when system information is unclear or incomplete.
• Coordinate delivery of vehicles to and from customers. Establish and maintain relationships with drive-away providers and work to establish secondary sources where possible.
• Review and update Summit’s Customer Relationship Manager (CRM). Provide training to territory salespeople and ensure CRM standards are followed.
• Process verified quotes and create production orders.
• Coordinate the movement of chassis in various stages of completion between third party vendors.
• Manage communication regarding production schedule and stages of completion for major fleet orders, stocking dealers, and similar high-volume customers.
• Collaborate with all departments to ensure sales, marketing, customer inquiries and deliveries are handled efficiently and seamlessly for our customers.
• Assist with the creation and execution of marketing efforts.
• Monitor and communicate budgets for salesperson expenses. Submit monthly expense reports to the Director of Sales for approval.

Parts Responsibilities

• Learn company parts and parts process.
• Handle parts sales inquiries from customers and generate quotes.
• Process parts quotes into invoices and submit to the material handling team for packaging and shipment.
• Assist the Sr. Executive of Special Projects with other tasks as requested.

Qualifications

• High school diploma or equivalent. College level education preferred.
• Direct or indirect manufacturing and/or similar industry experience is preferred.
• Skilled at communicating information verbally and in writing so others clearly understand.
• Exceptional customer service skills; proactive and committed to following through to completion.
• Demonstrated attention to detail and organizational efficiency.
• Self-directed, displays curiosity and seeks opportunities to learn.
• Leadership and problem-solving skills.
• Proficiency with Microsoft Office applications, Access database, ERP and CRM software.
• Basic math skills.
• Demonstrates honesty and integrity in all business practices.
• Ability and interest in working in a fast-paced and changing environment.

This position is varied office/desk oriented with intermittent physical shop/yard work. Office work includes working on a computer, using the phone, and attending meetings with the operations team. This position interacts routinely with floor activities and is also exposed to factory noise, forklift traffic, and occasional exposure to wet conditions, vibration, and fumes or airborne particles. On rare occasions there may be a need to lift, carry, push, and pull 50 lbs. Stooping, bending, twisting, climbing ladders and standing for periods of time may occasionally be required.

Work Hours

The normal workweek is 40-45 hours, with the expectation that the employee will flex their work hours as required in support of the local management team. The Sales Coordinator is encouraged to be visible to all employees.

Compensation

Starting from $25/hour + DOE. Health/dental/life insurance, paid vacation, 401K, and ESOP participation.

Summit Truck Body is an equal opportunity employer. Nothing in the job description guarantees employment and/or restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Employee must be able to perform the essential functions of the job with or without accommodation.

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