Sales Coordinator

AA Metals, Inc.; Orlando (FL); On-site; USD 42,000 - 66,000; Full time

Job summary

AA Metals, Inc. is seeking a Sales Coordinator to support the sales team and ensure smooth operations within the sales department.

You will manage house accounts, oversee end-to-end order processing, and maintain CRM records, while delivering excellent customer service to clients. Your role includes coordinating with procurement and other departments to ensure seamless order execution and maintaining accurate documentation.

Qualifications

• Associate’s degree or Bachelor's degree in business, economics, engineering, or related field preferred.
• Previous experience in sales support, customer service, or administrative roles.
• Knowledge of the metal industry and products (steel, aluminum) is highly desirable.
• Excellent organizational and time-management skills with strong attention to detail.
• Proficiency in Microsoft Excel; experience with CRM and MS Office Suite.

Responsibilities

• Manage a portfolio of house accounts to meet/exceed annual sales targets (1.5 million lbs budget).
• End-to-end order processing: quoting, follow-up, entry, verification, and cross-department coordination.
• Review and approve orders entered by others for completeness and compliance.
• Provide exceptional customer service by responding to inquiries and resolving complaints.
• Maintain accurate records of orders and customer interactions in the CRM/database.
• Build and maintain relationships with clients to foster loyalty.
• Provide coverage for Account Managers and Sales Management when needed.
• Maintain and update the customer database with accurate information.
• Monitor inventory and coordinate with procurement to ensure availability for orders.
• Identify aged/non-stock inventory and prepare targeted offers.
• Track and analyze sales data; prepare reports and updates for customers and management.
• Collaborate with the sales team to generate sales leads.
• Research industry trends and market conditions to identify opportunities.

Skills

Negotiation

Communication

Data analysis

Independent worker

Multitasking

Team collaboration

Education

Associate’s or Bachelor's in business/economics/engineering

Tools

CRM software

ERP systems

Procurement software

Microsoft Office

Job description

Reports to: Director of Sales Effective Date : 07/21/2026

AA Metals, Inc. is one of the largest and fastest growing distributors of quality aluminum and stainless products with four operational centers globally. We source from mills around the world and stock metals in our strategically located warehouses in North America. We have twice been recognized by Inc. Magazine as one of the fastest growing U.S. companies.

Sales Coordinator Job Summary:

As a Sales Coordinator at AA Metals, you will play a vital role in supporting the sales team and ensuring smooth operations within the sales department. You will be responsible for managing administrative tasks, coordinating sales activities, and providing excellent customer service to clients. Your attention to detail, organizational skills, and ability to multitask will contribute to the overall success of the sales team and the company.

• Manage a portfolio of house accounts to meet or exceed annual sales targets, with a budget responsibility of 1.5 million lbs.
• Manage the end-to-end order processing workflow, including order quoting, quote follow up, order entry, verification, and coordination with customers, sales and other departments to ensure seamless order execution.
• Accurately review and approve sales orders entered by other sales representatives, ensuring completeness and compliance with company standards.
• Provide exceptional customer service by responding to inquiries, resolving complaints, and addressing customer concerns promptly and professionally.
• Maintain accurate and up-to-date records of orders, customer interactions, and related documentation in the company's CRM and database systems.
• Build and maintain strong relationships with clients to foster customer loyalty.
• Provide coverage for Account Managers and Sales Management when needed.
• Maintain and update the customer database, ensuring accuracy and completeness of customer information.
• Monitor inventory levels and coordinate with the procurement team to ensure product availability for incoming orders.
• Identify aged and non-stock inventory and prepare targeted offers for the sales team
• Track and analyze sales data, prepare sales reports, and provide regular updates to customers, sales team and management. (Inventory reports, open sales order reports, etc…)
• Collaborate with the sales team to generate sales leads .
• Conduct research on industry trends, competitor activities, and market conditions to identify potential sales opportunities and provide feedback to the sales team and management

Sales Coordinator Required Skills/Abilities:

• Excellent negotiation and communication skills, with the ability to build and maintain relationships.
• Analytical mindset and proficiency in data analysis tools and techniques.
• Familiarity with procurement software and enterprise resource planning (ERP) systems.
• Ability to work independently, prioritize tasks, and meet deadlines.
• Must possess excellent interpersonal and communication skills, be able to multitask, prioritize, and be dependable and reliable.
• Previous experience in sales administration preferred.
• Competency with Microsoft Office products and sales software.
• Ability to grow into a n Inside Sales role within 1-2 years of being a Sales Coordinator.

Sales Coordinator Education and Experience:

• Associate’s Degree or Bachelor's degree in business, economics, engineering, or a related field (or equivalent work experience) preferred.
• Previous experience in sales support, customer service, or administrative roles, preferably within the metals or manufacturing industry.
• Knowledge of the metal industry and its products (steel, aluminum, etc.) is highly desirable
• Excellent organizational and time management skills
• Strong attention to detail and accuracy
• High level of proficiency in Microsoft Excel
• Proficient in using CRM software and Microsoft Office Suite
• Exceptional communication and interpersonal skills
• Ability to work independently and collaboratively in a team environment
• Strong problem-solving and decision-making abilities
• Flexibility to adapt to changing priorities and deadlines

Note: This job description is intended to provide a general overview of the position and should not be interpreted as a comprehensive list of all responsibilities, duties, and skills required. Additional tasks may be assigned based on business needs.